Jersey Mike's Subs — Restaurant in Cedar Park

This is absolutely the worst location of any Jersey Mike’s I’ve ever had the displeasure of getting a sandwich from. Multiple times I’ve ordered food and multiple times it has just been not good. Lazy staff that can’t follow simple instructions and managers that couldn’t care less about their customers. When you order 2 sandwiches for delivery and spend over $40 the least they could do is make sure they are making them “Mikes way” because I’m pretty sure Mike would not make sandwiches this way. I ordered an Italian sandwich, nothing special or fancy about it, and it came with no lettuce, tomato or onion and they put so much mustard, mayo and red pepper relish on it that the entire bottom bread was covered on the outside of the sandwich including the paper it was wrapped in. Completely inedible. I also ordered a club sandwich with NO BACON, because my wife doesn’t eat pork, and it had bacon on it. Luckily she opened the sandwich and looked before eating it. I reached out to management TWICE, not once, but twice and got ZERO response. If you are going to order from Jersey Mikes choose a different location than this one, because this location doesn’t care about quality or customers, which is a shame. Never ever...

Don’t order online. They won’t prioritize your order and in fact argue about who’s supposed to make your order, and then they will mess it up (consistently) every time. I used to go here frequently but had to take a break until I went 4 times in the last few weeks and the first, I was the only one in the store (they were 20 minutes late with my order). I figured they were just in a slow period and things fell through the cracks. My second experience was when they had a small but consistent line and they forgot the 3 topping I added to (including 1 I paid extra for), added mayo for whatever reason, and were 20 min late again. My third, I rolled up and picked it up no problem and it was mostly correct (forgot to take off 2 base toppings but I figured I could just take those off). After my last experience I was hesitant to go back but my friends and I wanted sandwiches so we placed an online order (big mistake). All 4 of us got our sandwiches completely messed up (last I checked, an Italian doesn’t come with honey mustard) including one sandwich practically drenched in mayo. I used to enjoy this location but yall are falling off harder than a leper’s toe. At least chips can’t be...

This location has completely gotten rid of honey mustard, which is disappointing since every other Jersey Mikes locations offer it. At first, I thought they might have just run out, but it’s been over a month, and they still don’t have it. I’ve been to three other locations recently, and they all still offer it, so I’m not sure why this one decided to remove it but I got all the way to the end of building my sandwich only to find out they no longer have the condiment that makes the sandwich for me.

I used to eat here once or twice a week, but I won’t be coming back to this location until they bring honey mustard back.

I even asked the manager, Tina, why this is the only location without it, and her response was to suggest trying oil and vinegar instead. Every sandwich already comes with that by default—I wasn’t asking for a substitute, I was asking why they got rid of something! Her response came off dismissive and unhelpful. Very disappointing...