No. 1 Boba Tea — Restaurant in Cedar Park

Overall the drinks here are good but unfortunately they are pretty inconsistent with the order that they make their drinks in and therefore it happens often that we order 1 or 2 drinks and easily end up waiting 10+ minutes while people who order after us get their drinks before us, even when they have large orders and we just have 1 drink, and even when they’re not busy with long lines. There have even been times that our drinks are waiting on the side out of sight and haven’t been called out yet and only once I stop someone and ask do they say oh yeah and hand them over. They always have a decent amount of people working on the drinks in the back so I wonder if they’re just not communicating with eachother enough on who is making what and orders end up getting looked over with an assumption that someone else is already taking care of it. The employees never say anything while you wait at the counter even though they probably realize you’ve been there for quite a while and a simple check in could go a long way, but they see you and just ignore and continue on. I always tip and the first few times this happened I just chalked it up to oh it was a mistake but at this point it’s a regular occurrence and I’ll just be switching over to the boba shop...

The staff here are always nice and the drinks are really good! I love that you can customize how sweet and how much ice they add. That said, it always takes a really long time to get my drinks. Sometimes they tell me it's because they have to brew the tea fresh which is fine and understandable but often times there's no explanation. I tried ordering ahead of time and ended up waiting longer than if I had just gone into the store to order. This has been a consistent issue for at least 6 months.

I love that they have games and a comfy area to wait which is nice for when it is taking a bit longer. The location is fairly clean, though I have never seen anyone wipe down the tables between customers, and the bathrooms are nice. I am not a fan of the Christian music that is always playing and there's no getting away from it as it's played outside too. Christmas music is one thing, though I am not a fan of that either, but having Christian music played year around, in a place that isn't a Christian Book store or something, is kind...

I came in here on Sunday, 1/15/23. The place was crowded, the line is long. Took me about 15 minutes to get to the counter and placed my order of 3 medium boba drinks. After about 30 minutes, I asked the lady in the counter (she was fixing a sealing machine) about my order. Impatiently she replied, "Sorry, I wasn't the one making your order". She didn't even stop what she was doing to address my concern nor trying to verify with the other 2 staff who were busy making orders. About 10 minutes later, they called 4 customers, who queued behind me! I proceed to the same lady again and about to cancel my order. That was when we found out that my 2 drinks had been sitting on the counter for a while. When asked where the third drink was, 2 other staff searched for my tickets and quickly worked on it. They messed up the tickets order. No apologize was given. When I returned home, which is about 40 minutes away, all drinks lost their flavor. One hour wait and almost $20 worth of drink wasted....