Starbucks — Restaurant in Cedar Park

Frankly, it's sad that the only reason we went to this location (for the first time since I can't remember) was because they were the only one's who showed they still have the Snowman Cookie on the app. I have had more horrible experiences here than I care to count. Before when Heather was manager, it was bad and we'd inform her of our complaints and baristas messing up orders... not doing their jobs, and just overall lack of customer service. But nothing was ever done. She'd apologize, and then a week or two later the problem was still there. Having my coffee remade every now and then, ok, I get some people are new or maybe aren't familiar with some drinks. But often!? Smh. Now, with new management, I can't believe it is worse. I used to think it was silly to have so many Starbucks so close together, now I'm thankful for options when one location has baristas who shouldn't be working there and manager's who don't know how to manage. It's crazy the current manager has given me so much grief about my drink being made wrong as if I'm being a difficult customer. No, your baristas should know how to do their job, which in reality.. is YOUR job.. and no one is cutting it. It is also not unusual for some of the baristas to be completely oblivious to the normal function of how a properly run Starbucks should be. Personal conversations aren't the place for the workplace, and dragging conversations with customers isn't always appropriate or the best service when sometimes a customer just wants their order and to go. It shouldn't take 25 minutes to get my order when literally, no one else is there. How many baristas does it take to make coffee? I'll never know. I've only been a dedicated Starbucks drinker/customer for over 16 years. I spend good money for my coffee, it should always been good. Your coffee machine should always be calibrated when it needs to be. And if you have attitude, you shouldn't be making coffee cuz your attitude affects my coffee and I taste...

There is a complete lack of quality customer service by the manager on shift today. We ordered 2 drinks light iced (1 quad) and a croissant sandwich. We were handed hot drinks and we told the drive thru cashier we ordered iced and he apologized and said he was training and didn’t put it in correctly. He then handed us iced drinks I asked which one was the quad and he said “oh I forgot” he tells us how they’ve been very busy and turns around and the manager comes and the first thing she says is “It is extra for a quad, you are going to have to pay $2 more for that. I can do it but you are going to have to pay.” Excuse me?! First where are your customer service skills- we had never been treated like this at Starbucks. We know it is extra and do not care to pay more. Secondly, we were totally reasonable with the person training- I don’t understand where the aggression from the manager was coming from. If she cannot function well under pressure in a fast paced environment she should reconsider her position. Also we never got our croissant sandwich because they forgot to make it- per the drive...

I am a frequent customer at the Strarbucks Coffee Company in cedar park! I am very aware and familiar of the stores high volume and need to be very efficient! While I appreciate an efficient store, I also appreciate being acknowledged at least within the first 30-45 seconds while I come into the store. Today was the first day, in a little over a month, where I was greeted with a smile by at least 3 baristas when I came in... even tho they were busy. This crew was a different crew and I’m very appreciative of that. I was greeted by Leah, Robert & Lynn! I was extremely happy to have visited the store unlike other days when I have the expectation, due to consistent experiences, to be ignored... not acknowledged... and having other customers acknowledged before me. Thank you thank you thank you to Leah Robert & Robert for taking the time to greet me and make sure I was taking care of... instead of ignoring me like my other experiences have been with different crews! Thank...