Casey's — Restaurant in Cedar Rapids

Well I really didn't want to have to do this, but after the experience over the phone with the kitchen manager, I am here. As you can tell by the picture, the cutting of the pizza was less than stellar. I decided to call the store to let them know, so they could use this as a coaching opportunity. I wasn't looking for a different pizza, wasn't looking for my money back. But after the "We have a lot of trainees right now", "We have a lot of pizzas going out right now." and other excuses, I felt the problem was bigger than the cutting job. The kitchen manager really didn't care to take my call. I felt she wasn't listening, nor offering solutions, or thanking me for taking the time to inform her. As the kitchen manager if you have trainees in there, and you're busy, you should probably be double checking their work and ensuring it's to the standards set by the company that employs you. She asked if I would like to speak with the store manager, it was beyond that at that point. Needed to be addressed a little higher than the...

Third Sunday in a row I tried to order a breakfast pizza from here with half the shredded cheese and a little extra bake time. They argued with me on the phone about how it's going to burn the eggs and will not be what I want.

I said just want to order my bacon breakfast pizza this way. Again I'm told that it's going to not be what I want.

I call to the next Casey's, they are happy as hell to make it and it turns out perfect every time. I just wish I didn't have to drive past a Casey's to another Casey's because the close Casey's argues with you

P.S This is one of the cleanest Casey's I've been into in a long time!! A lot of the other stores should take a better...

Pro: Cleanest Casey's ever. Con: The worst pizza we have ever had from Casey's. We always order from our small town Casey's and never have any issues. We were traveling into CR and decided to grab pizza on our way out of town. Large Taco and Large supreme. The taco had very little chips on it, and they were stale. The pizza tasted funny, and none of my kids wanted to eat it. The supreme needed to be cooked longer, it was still very doughy in the middle. Super disappointed when we know we can go elsewhere and spend less for more, but we won't be back to this Casey's for pizza any time soon. ...