Subway — Restaurant in Cedar Rapids

Edit #2: I contacted them and never heard back. If you wanted to keep customers, I'd think you'd have your workers able to contact their manager instead of having them say "yeah, uh, that's a manager thing, I don't deal with that because people lie." Updating because of the horrible experience I just had. I can't have certain ingredients on my sandwich, and they completely mixed up my order. I called back and they basically told me to call back when the manager is there, but don't expect to get my money back or it fixed because they don't do that. Thanks, I have to toss them now. I can't eat the ingredients you put on it. This is why people don't tip places like subway. Here's your proof that you refused to accept. Any intelligent person can see that this is wrong. It doesn't take much to pay attention to what you are doing. I mean, turkey isn't rotisserie chicken. Flatbread isn't Italian. It'd be also nice to get the damn ingredients we ordered too I am BEYOND pissed off. There was no one in the store, besides the one you were finishing up and checking him out,...

My sandwich was done right, just a little messy which is fine. I placed my order through online (google/postmates) for pick up. I didn't leave work until I received the "It's ready notification" since it's about a 4-5min drive from my work and my break is only 30min long. I got there and though there was a lengthy line I figured my order would be on the Pick up rack and it wasn't. Turns out my order hadn't been started. I would not have been very upset about it if it wasn't for the fact that the expectation was not set from the beginning. Lunch rushes are expected and everywhere is short handed, but they should not hit the notification for an item being ready until they have the time to actually make and have it ready.

This way I would have clocked out slightly later and would not have had any problem...

Called asking a question and Nathan had poor customer service hung up on me when I called back he told me not to call the store again when I was just looking for the store manager info and when they would be in hung up again on me I went into the store and asked him why he keeps hanging up on me I got attitude from him I took a picture of the front door for the store manager info I cannot believe these are the employees you are hiring the one kid cleaning the lobby was great it was Nathan who had the poor negative energy I will be calling the store manager next after this post he didn’t even apologize I never raised my voice with him or anything the coworker can verify that...