The Chocolate Factory — Restaurant in Cedarburg

First timer. Looking for the nostalgia big old ice cream parlor with round stools and served at the bar by servers with white hats? Not this one, but is quite busy conveniently located in downtown cedarburg. Ice cream is weighed by the ounce. So essentially your scoop might not be the same as my scoop and priced differently. Current price was about $0.59 an ounce. Flavors are not posted anywhere so you're at the whim of looking through the selection of flavors in their tubs. The variety of different sundaes appears to be the specialty. You are always welcome to be served one scoop, two scoops in a waffle cone or dish. While the name is synonymous with what you would think is just ice cream, seems to have migrated to also serving sandwiches. If you truly want chocolate, just go next door and you'll have a variety to choose from. It was well worth the first time visit but would not be a returning customer. It would be nice if the staff were more on task even in this post covid progression to wiping off tables and seats once customers leave. We pretty much cleaned and bussed...

I walked in and waited about five minutes for the young man to help me after he finished taking an order. I was just getting ice cream cones this time. When it was my turn he told me I would have to wait for someone to come over. A young lady sitting at a table got up and came behind the coolers and apologized, saying, "He's new and learning." I found out she was on break and asked her to finish her break and I would wait for someone else. She wouldn't hear of it. She took my order for two cones and then said she was giving me a discount for the lack of customer service. I asked her not to, but she said she felt she had to. I left a generous tip because she made me feel so valued, even though I wasn't upset. She went the extra mile. By the way, the vanilla ice cream in a waffle cone that I enjoyed and mint chocolate chip in a sugar cone for my wife was excellent. The cones were fresh and the Cedar Crest (I think) ice cream was soooo creamy...

Food and ice cream were great. There was one staff member that soured the experience a bit. According to our receipt her name was Isabella. She seemed annoyed and had an attitude while we were ordering. We ordered pretty quick, so we weren't holding up anything. When I went to pick up my sundae, she "slammed" (for the lack of a better word) the container closed, and replied "yeah" when I said thank you. The gentleman that got most of our ice cream was friendly, but she just made the rest of the transaction...