When we moved to Cedarburg, we were excited to try all the restaurants in the area. When we first tried Union House, we felt the food was mediocre, but wanted to give it another shot. This time we sat outside and ordered a variety of tapas (about 7-9) which came out in a timely manner. Out of all the tapas we tried, we liked the yellowfin tuna the best. The drinks were good and we thought maybe Union House redeemed itself. That was until we kindly asked our server Alex to move inside while we finish our dessert and drinks due the mosquitos eating us up. It was a slow night and there were plenty of tables open both inside and outside, so I didn't think it would be a problem. I even told Alex we would be happy to pay our bill in that moment, so she wouldn't have to attend to us inside. She immediately looked SO annoyed that we asked and just said "yeah I guess" in a very rude manner. As we followed her inside, she put us at a table and then quickly turned and walked away obviously upset. I had no idea what the problem was and was confused by her nasty attitude. My husband who is extremely laid back asked me "what is her problem?" We just sat there wondering why she was so annoyed by a simple request. Then the hostess (didn't catch her name) came over and asked us why were were sitting there in a dismissive way too. I explained to her that Alex sat us there and we were just finishing our dessert. The whole experience rubbed us the wrong way and we will definitely not be back. I've been in the service industry for 20 years and would never treat customers like that, especially when they are kind and just asking for a simple request. To be honest, the only nice person we encountered was the teenage boy who ran the food to our table and cleaned up the dishes from the table. Very sweet and kind! Maybe you should put him in front of customers more and less of Alex. When people dine out, it's not only about the quality of food that determines if they'll be back or not. It's about the whole experience and I highly recommend that you train your servers and hosts to be kind and friendly to guests, otherwise they shouldn't be in front of...
Read moreI feel that I'm being generous giving it 4 stars. Unfortunately, this is one of those places that now requires a credit card to get a reservation. I can understand this if it's a busy place and there's risk of turning away a paying customer because you're holding a table for someone who never arrives. However threatening to charge $10 per person seems a little much, and the restaurant was next to empty when we arrived.
I only tried one cocktail, their signature Manhattan. Despite asking for it up, they served it on the rocks. Mistakes happen, and they took it back and replaced it without a fuss, so I don't mind that. However I suspect they just strained it into the new glass for me because it tasted rather watered down. They had several other interesting sounding drinks on the menu that I would have explored but did not have the opportunity that night.
The burrata and the pesto steak crostini were the stand outs of the meal. The burrata tasted fresh, and the hot honey and herbs complemented it nicely. Would have been nice if it had come with about twice as much bread though. The pesto steak crostini was the best tasting thing we had. The chicken sliders, and bruschetta were also really good.
The burger sliders had good flavor, but the meat was overcooked and tough. The bourbon meatballs were a bit of a disappointment. The flavor was just ok, but the meat was again overcooked and tough. The garlic shrimp was a huge let down. Once again, overcooked and tough, and despite having visible pieces of garlic, had very little garlic flavor. So I suspect they are either using pre-minced garlic from a jar, or if they are using fresh garlic they chopped it up way to far in advance and it lost all it's flavor.
In no way was this meal bad or unpalatable. It was in the mediocre to good range. And the price was high, but not unexpected. But when I try to hold the meal up to the standard I give that price point, I'm disappointed. I wouldn't object to returning, but since I'm not a local I doubt I'll be back...
Read moreImagine, taking your parents and family out for your Mothers 77th birthday? ( party of 6 adults and one toddler. No booster chair’s available) We were sat at a great table, service was a bit slow but, the place was packed. Waited 15 for our first round of endless mimosas. Food came on Charcuterie boards with limited food. ( i know cost are high) 5 small pancakes, 4 pieces of bacon, maybe 3 eggs a couple sausages patties and some fruit to fill in the blank spots. Food was tasteful, we decided to order more boards that were offered. Endless mimosas, however were not endless, we were cut off, we arrived at 12:30 and were cut off at 1:45. Endless mimosas means endless, not cut off 1.25 hours into meal. Apparently the menu states 2 hours of bottomless mimosas—-so we were robbed of 45 minutes They “ran out” of blood mary mix, so that was no longer a choice. We were told we could purchase more mimosas after our bill of $170 was paid. So, to be crystal clear, endless mimosas doesn’t mean endless, it means you are limited. Not because of mimosas, but on an average we will not be returning to this establishment. More than dissatisfied and no birthday treats for my mother. They offered her a free over cooked chocolate chip cookie on the house . ( eye roll ) we would have been more than happy to pay for a treat, but nothing was available. Overall, not worth it, on...
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