Shanghai Garden — Restaurant in Centennial

Been going to this place with my fiancee and his family for over 7 years (my fiancee and his family have been going here even longer)! We've always loved the food, waiters and waitresses and atmosphere, so we always got excited to come here. Everything was just basically fine, service was slow as usual... the only thing that was different was the prices and hours (we didn't care). Appetizers were good as usual, however, when we got our entrees, that's when things headed downhill.

I had ordered the orange chicken (I thought it was really good last year so I decided to order it again). I thought it was odd that it took longer for me to get my order... I mean they usually get the entrees out on time with the rest of the orders. I didn't really care though, because I was content with all the yummy appetizers. However, when I received my plate and took a bite of the orange chicken...uhhhh... it tasted like they drenched the whole plate with orange dish soap (It has an overpowering orange zest to it, like eating orange peels with a soapy after taste). It was definitely different than last year when I had ordered it. Maybe they added more orange zest to it? Couldn't taste the chicken.

After trying a couple of pieces and had my fiancee try it to confirm that I wasn't a lunatic, we notified the manager/ owner(the older chinese lady who wears very red lipstick and doesn't wear an apron) about it, and she asked us what was wrong with the orange chicken. Told her that it had a powerful orange/ dish soap taste (I believe she took that as an insult) and her reply was, "The orange chicken is supposed to have an orange taste to it, what else is wrong with it so I can tell the chef?". That's when I replied, "no...I've had it before and it was never this strong of an orange taste." I even offered her to taste it, but she declined. She then says (in an annoyed tone), "sorry I don't understand but I CAN"T tell the chef he did anything wrong, but what would you like me to do? I can make something else for you if you'd like". I then said chicken lo mein would be fine with me. She then goes into the kitchen and comes back 10 minutes later while everyone was basically finished with their meal. "We (meaning the chef and I) tasted the orange chicken, and there was nothing wrong with it. There must be something wrong with you then" then slams the chicken lo mein plate right in front of me.

Seriously, is that what you say in front of a bunch of customers? Especially loyal customers who have been coming to you for years? I'm pretty sure everyone in that dining room was watching and listening to you when you said that. Even your waitresses were confused on why you said that. I wasn't even trying to be mean about the food and I didn't mind if the chef could remake it, but to tell your customers that there is something wrong with them is a huge smack in the face!

Overall, we will not be coming here again. Your staff is really sweet and food is good, but head manager needs to change their attitude when it comes to serving they're customers, especially when they are the ones...

Wish I could give ZERO stars!

Just had THE WORST expierence @ShanghaiGarden!! Ordered sesame chicken, like we always do, but this time it was scorched and overly crunchy throughout. I asked the waitress for a new dish and/or for even just a half order since we had already tried a few pieces. She looked at me baffled, used the spoon to push and play with the food at our table, on our plate, but finally took it to the back to talk to the chef. When she returned, she informed me that they had TRIED our food and nothing was wrong with it so she could do nothing for me. When I went to the manager and told her that I was happy to pay my bill but was disappointed no replacement would be given, she confirmed that they had TRIED my food and it was fine. That it was their most popular dish. No kidding, lady! That's why I get it!!

Meanwhile, the waitress comes back out with our scorched sesame chicken, that apparently the entire staff tried, in a togo box! Are you for real right now? What makes you think I would want food that every staff member had a fork or finger in?!? What kind of customer service is that?!? So so so disappointing and DISGUSTING! I will NEVER go back. Which is sad. I used to...

Shanghai Garden is hands down the best authentic Chinese food in Centennial! This family-owned gem has been serving the community for over 40 years, and it’s easy to see why it’s so beloved.

From the moment you walk in, you’re greeted with incredible service and a spotless, welcoming atmosphere. Every dish is made with care and tradition, and it shows.

I had the pleasure of trying their crispy, hand-rolled egg rolls filled with perfectly seasoned pork and cabbage, paired with their signature sweet & sour sauce—it was divine. The Mongolian Beef featuring their stir-fried marinated prime beef with onions, scallions, and black pepper was tender and bursting with flavor.

The wok-tossed Lo Men noodles sautéed with fresh onions, carrots, and your choice of protein were absolutely delicious. To top it all off, I enjoyed a Pina Colada and a Mai Tai from their full bar, which has a great selection of cocktails, wine, beer, and even non-alcoholic options.

Thank you for such an amazing experience—can’t wait to return for more! Highly recommend to anyone looking for exceptional...