Trice Jewelers — Local services in Centennial

Trice has been the place I’ve gone for over 3 decades... especially when I need help with a jewelry “malfunction,” repair, appraisals or just trusted advice. My last visit there was the crème de la crème of retail experiences!

HEATHER treated me like I was the Queen of England. I had mistakenly thought they closed at 8pm, when actually, it was 7:00. I had planned the day before to drop a repair off I had previously called about after work and it was very out of my way. Per usual CO weather, a surprise/freak snowstorm descended and the rush hour roads were AWFUL. As people slid all over the place, accidents, snowplows and emergency personnel were everywhere. I showed up in the middle of this gnarly snowstorm at 7:20 just as 3 women were leaving for the night. The door was being unlocked for them by the security guard and I asked if I could quickly drop off a repair since I had driven so far in this weather. One blonde woman didn’t mask her extreme annoyance stating she couldn’t help me as she had an appt and pretty rudely and brusquely brushed by me. I stated I had just fought a lot of traffic to get there and wouldn’t be able to come back for at least a week.

HEATHER was sooo incredibly kind and quietly stated she could do it. It was a real inconvenience for her to be sure, but her compassion was evident. She took me to the counter, asked me to have a seat (!!!), very matter-of-factly removed her coat, put her purse down, fired up the computer and casually mentioned to another co-worker she was clocking back in. WOWWWW!!! I hadn’t realized what was involved in checking in a repair and was feeling sheepish. HEATHER didn’t rush or seem irritated in the least. She took her time and gave me every bit of attention with refreshing kindness. I thanked her profusely and she told me not to worry about it and responded with, “Hey! We gotta take care of each other, right?!!!” WOWWWWW again! How many places do you get THAT kind of over-the-top service? She inspected my anniversary ring (with loose diamonds) with care and in great detail and while she entered the necessary information, chatted with me like we were great friends and I wasn’t keeping her longer than usual. She also asked to see my wedding ring set and APOLOGIZED the ring cleaning machine was off for the night or she would have cleaned my rings for me. WHOA!! When we were finished, she shook my hand, THANKED me and gave me a complimentary jewelry cleaning kit-in-a-jar as we parted and told me to be safe out there. I replied with the same as I had discovered during our conversation her commute was not a short one...

THIS is why I go to Trice!

You see, I had discovered my anniversary ring diamonds were loose at another jeweler I had spontaneously stopped by in a mall requesting the usual complimentary ring cleaning. By their statements as they inspected my rings, I could tell they were trying to pull a fast one on me and overcharge me. The cost for the repair at Trice was less than half of what the mall jeweler quoted which included $35 for POLISHING my ring AFTER repair. Seriously? THAT service is complimentary at Trice.

Thank you, Heather, for going the extra mile and staying later on a Friday evening for one customer with a small, but important and emotional (for me) repair. You’ve reaffirmed exactly WHY I...

For the record, this happened in January 2013 and I am still very grateful for Trice and their customer service. Here is my story....

I was given a Family Heirloom ring by my Grandmother. I took this to Trice the very next day so that I could have it sized to fit me. After they examined it, I was told that the diamonds would need to be reset as the prongs were not structurally reliable due to the age of the ring. They took a high power magnifier and showed me what needed to be done and why. My Husband and I both agreed that it was in need of repair as well as resizing, and gave approval for the work to be done. I was told that the standard time was 1-2 weeks. At the time, I was not too worried about when I would get the ring back.

The very next day, my Grandmother passed away quickly and unexpectedly. Devastated, my Husband took me to Trice so I could ask if they could complete the work before her funeral, so that I could wear it to her service where I was asked to speak. I was told by the clerk that there was no way she could get the work done faster. I was sobbing uncontrollably at this point.

Then, a VERY KIND woman came out of her office and asked what was going on. My Husband and the clerk explained what was going on. I was not angry at anyone, I was just super sad. She asked the clerk to show her the ring and the work order. Then she went to speak with someone in the back. She returned, gave me a hug and said "Don't worry, we will have it ready by Friday for you to pick up." I was so very grateful to her for stepping up to the plate and doing this for me. I cried harder because she was so nice, the poor clerk was just doing her job so I was not upset with her. My Husband and I returned on Friday, and it was ready for me. IT LOOKED AMAZING, BEAUTIFUL AND FIT PERFECTLY!! I was so happy! When it was time to pay the bill, there was NO Rush Charge, the bill was exactly what they quoted me in the beginning. The woman from the office came out and offered her condolences and I got another hug. The clerk was also very nice and had a lovely sympathy card for me inside the bag. I could NOT have had a better experience with this company. Trice has made a customer for life based upon this entire experience. I continue to be a Trice customer, regardless if it is a repair, an appraisal for insurance, or just fun shopping. You should give them a try, I bet your experience will be just as Fabulous as all of mine have been. ...

My now-husband has gone to Trice for many things over the years and loves them. I also see all of the great reviews on here. I am hopeful that our experience was an anomaly; nevertheless, I find myself still irked about it months later and feel compelled to share.

We were helped by Kevin both times we went, for my engagement ring and then for what should have been our wedding rings. Kevin was helpful enough in picking out an engagement setting, but I got a feeling during the engagement ring process that he was also the kind of salesman who talks to the man, regardless of who’s shelling out the money. I was right, and should have asked to be helped by a different salesperson on the second round.

When we went back to choose wedding rings, I was in the position to spend by far the greater amount. I wanted a classic, plain band, whereas my fiancé wanted a ring with a bit more pizazz. We went through and selected rings, and Kevin promised to call me the following Monday to follow up and complete the sale. I never got a call, but my fiancé did. Both of us were unimpressed. I confided to my fiancé that I had felt both times that Kevin was not particularly interested in doing business with (or keeping the business of) a woman. My fiancé thought back and absolutely agreed. We ended up going elsewhere for our rings and, during that process, never once did the salesperson act like I wasn’t the one there to make the purchase.

We may go back to Trice someday, but if that happens, we certainly will not deal with Kevin.

Edit 6/27 (same day as original review): Trice deserves credit for an amazing social media team because within hours of this post, Kevin called. Whom did he call, you ask? Why, he called my husband, on his cell phone, and apologized to him. He did ask to speak to me (again, on my husband’s phone — I have my own number, and gave that to him when we talked about wedding rings), but failed to ask for a number where he could reach me or even a time I might be available to chat so that he could actually make things right with me. At this point, all I can say is bless his heart (and I mean that in the southern way), and ladies, take your hard-earned cash to someone who doesn’t act like you’re a function of the man...