Papa Johns Pizza — Restaurant in Centerville

I had an awful experience with Nick who said he was the store manager, but Emily, another manager actually took care of me! I have a slight addiction to the Papa bites (pepperoni) when I received my order they did not have the garlic butter on top which is my favorite! I called ans spoke with Emily and she handled it amazingly!!! Fast forward to Friday 6/28 I ordered the cheeseburger bites because the pepperoni ones were no longer on the menu. I assumed that garlic butter was brushed on all Papa bites so when I got my order and there was no garlic butter I was upset. I called and spoke with Nick, who told me he was the store manager. I have never been so disrespected by someone who worked in the food industry! He was rude, nasty, and overall had no concern that I was not satisfied with my order. I was hung up on numerous times and felt like he could care less that I was not satisfied. After being disrespected and hung up on I gave up. I called back in hopes that Emily was working and she was!!! She was so helpful and apologized for what I went thru earlier that day. She remade my order and sent it out to me no charge. Judging on the amount of negative reviews on this store it seems like management needs a change. EMILY saved my business to Papa Johns. I was not going to order from them ever again, but the way she handled the situation made me rethink my decision. If you want this store to do better, my suggestion is to make Emily the store manager. Nick does not have the attitude and customer service skills to be called a manager. The level of disrespect from him was appalling. If it was not for Emily and the way she handled the situation Papa Johns would've lost my business completely!! Thank you, Emily for caring for your customers and making things right. I'm not for anyone losing their job, but in my opinion Nick is going to cost you way more customers not returning and that is a liability. Emily on the otherhand is a great asset to your company and needs to be rewarded for that!!!! She needs to be that stores manager. He attention and care for making and keeping her customers happy is top tier!!!! Emily THANK YOU for making me feel like my business matters. Nick should take some...

Today we ordered our lunch last minute. We had over a $200 order. I understand with larger orders it can take a little more time. After I submitted the order I called the store to confirm they had received it. The person I spoke with confirmed it had been received and that it would be just a bit. After about 45 minutes I get a text from the 3rd doordash driver that was picking up the order that she was there and he was still working on it but she was going to try to wait. She also said he was the only one there. After waiting 2 hours, our food finally arrived and was missing a few things but since he was by himself my team and I understood and just went on about our day. About 45 minutes later I received a call. The guy I spoke with wanted to let me know for the future that they do require large orders to be placed in advance. Understandable. As I am asking what this process entails, he proceeded to tell me it is because I "Screwed Him" Since he had to come in to help his manager. He kept telling me that his manager is the reason he called. I asked why his manager couldn't call me himself since we "screwed" him by spending money at his business. The guy hung up on me. I felt this was incredibly rude and unprofessional. Will not be returning to do business with them anytime...

My experience with Papa John's ended up being the last time I ever use ANY Papa John's. I placed my order online, and I waited over one hour for my delivery. I started to investigate the situation, and since I had not received an email, I did not know which store my order was coming from. I looked at my bank account and realized I had been charged 3x for the one order. Since I did not know which store had my order, I ended up calling the four closest ones. It turned out that no store had my order, and I had to call up some phone number I discovered. It turned out there was a known glitch in the system, and my 3 orders would be refunded. I explained to Papa John's corporate and was told they were sorry. I ended up waiting 90 minutes and that I had to reorder my 🍕 pizza. I asked for something to compensate me for the issues I had to deal with and was told, "No." Since they did not value my time and money with anything more than a verbal "I'm sorry," which ultimately means nothing, I decided that since I vote with my money..... I will no longer patronize Papa...