Sleep Number — Hotel in Centerville

29 June, 2024

To whom it may concern,

I am writing to express my sincere appreciation for the exceptional customer service provided by Heather Winborn during a recent issue with an order.

Heather Winborn demonstrated outstanding dedication and professionalism in handling the situation. Her prompt response and proactive approach not only resolved the issue efficiently but also left a positive impression on our experience with Sleep Number Bed. It is clear that Heather goes above and beyond to ensure customer satisfaction, reflecting great credit upon themselves and the company.

Specifically, Heather showed such patience, problem-solving skills, and empathy which significantly contributed to turning what could have been a frustrating experience into a seamless and enjoyable interaction.

We greatly value such exemplary service and want to ensure that Heather receives the recognition she deserves. It is employees like Heather who embody the core values of customer service and enhance the reputation of Sleep Number Bed.

Once again, thank you for your commitment to excellence. We look forward to continuing our positive relationship with Sleep Number Bed, knowing that we can rely on your team to deliver exceptional service.

Warm regards,

Emerson and...

Don't do business here. We drove an hour away to do business with Chris, to find out he straight up lied to us about the mattress we would be getting. Tried to play it off by saying the inches of the mattress instead of the name of it until I started asking questions. Instead he was trying to sell us one that was double the price as "the best deal on this sale." Then when I went to question and call him out about it and express just how upset I was to have drove all the way up here on my husband's ONLY day off under false pretenses. Well apparently ttheydidnt like being called out because this other guy who was in there who I'm assuming is the MANAGER told us we "could go" as we were already going. As my husband is steady trying to explain how this was wrong on multiple levels, the "Manager" wants to get pissed off and literally lift his entire shirt up, flashing myself, my husband, and our 2 minor children while saying he is ready to fight my husband. Fired is the absolute right thing that should happen to this so called manager and Chris should be reprimanded for being dishonest, shady, and no remorse for the time and gas he wasted us driving up here under...

DON'T FALL FOR THE "WARRANTY"!!!!! We bought the I8 15 months ago and this POS loses all the air each night. The troubleshooting procedures take considerable time and are a pain to completely perform (you remove the blow up mattress from the bed!!!). Once none of that works you get to talk to some Filipino lady that will send someone to you for $150 (of course on there schedule) while you continue sleeping on a deflated mattress.

Completely unacceptable for such an expensive bed.

• Update - the air mattress (they call it an air chamber to justify cost) had a leak. Surprisingly it only cost me $175 for them to mail me a replacement. **

We will be buying a new mattress and moving this POS into one of our guest rooms - flat bed and single ply toilet paper should keep company from wanting to stay too long.

DO YOURSELF A FAVOR AND DO NOT BUY THIS OVERPRICED...