KAY Jewelers — Local services in Warner Robins

I highly recommend not doing business with kay jewelers. We custom ordered my wife to be a wedding ring on aug 4th 2013. We were told it would be ready in 6 weeks. It arrived 7 weeks late, not on the 7th week, im saying 7 weeks pass the 6 week time frame that was given to us. When the ring finally arrived it wasnt even complete. They didnt finish the engraving and what they did engrave looked like crap. Have the pictures to prove. Instead of saying "we are sorry, let us make this right." They said "can you learn to love it", "it will look better over time" and many more. We told them we wanted the district manager to see it since she did the paperwork and was personally "handling it", they shipped it out the next day before the district manager could see it. When we got the ring back, 5 weeks later, They said it was perfect. We got the ring and they didnt correct any of the mistakes in the engraving and the engraving they finished looked worse. So after their 80 excuses we made them start all over. They gave us a $250 gift card. They sent the new order in with drawings and pictures of what it was suppose to look like. Christmas eve it arrived. We went to look at it and it looked nothing like it was suppose to. As if they said "these people dont know what they want, lets just make some crap up and charge them for it". Keep in mind, through out this whole ordeal we had to cancel wedding plans and reservations. We told them we didnt want the ring and that we were sick of this constant failure. They gave us a 2nd $250 gift card. So the district manager went on vacation and was goin to call us to set up a meeting after the new year. Well it is the 18th of jan 2014 and we havent heard back from the district manager. We have called and left messages for the store manager, and yet we still havent got a call back. Ive had to call their corporate office to demand answers. Even then I have to call several times to get them to return my call. I highly suggest not to even go into a kays location. They will screw up and make it out to be your fault. They dont care about customers or customer satisfaction. They have no respect or compassion for the people who spend money in their stores. They will waste months of your time, ruin big plans with their lies, and wont have the common courtesy to call you back. I tried to collect on my 2 gift cards and now they wont do that. So thats the new fight with these people. That place is a joke. I will change my review when they get their act together and make this right. I will be editing my review soon with an update and names of these...

I wanted to take a moment to express my deepest gratitude for the exceptional assistance Deborah and Gabby provided during my recent visit. Your expertise and guidance in helping me choose the perfect engagement ring and wedding bands were truly invaluable. From the moment I walked into the store, your warm and welcoming demeanor put me at ease. You both took the time to understand my preferences and patiently answered all of my questions. Your extensive knowledge about different types of diamonds, precious metals, and designs made the decision-making process so much easier. I was truly amazed by your attention to detail and your ability to find the most exquisite pieces that perfectly captured my vision. Your dedication and commitment to ensuring that I found the ring and bands that were not only stunning but also meaningful to me and my partner were truly exceptional. I am confident that the rings we chose will be cherished for a lifetime. I am incredibly grateful for the personalized service you provided throughout the entire process. Your professionalism, patience, and genuine care for your customers truly set you apart. I couldn't have asked for a better experience, and I am thrilled to have had the opportunity to work with both of you. Thank you once again, Deborah and Gabby, for your outstanding assistance and for making this special journey so memorable. I will always cherish the beautiful rings you helped me choose, and I will forever be grateful for your kindness...

I have 2 rings from here. One of them I have taken back 4, maybe 5 times due to a diamond falling out. After the last time, I was fed up and they only offered me to “fix” it again or exchange for a new ring of same value. Well, to most people, especially if they’re gifts (like mine was) .. no one wants to exchange a ring that deeply means something to them (especially if that person is no longer living). Naturally, after taking the SAME ring back MUTIPLE times.. (mind you, I live 40 minutes away) to get fixed and it still messing up, I finally broke down and just exchanged it for a new ring I picked out.. had the ring MAYBE 2 months before a diamond fell out of the new one and also the band breaking in half. Took the ring back.. gave them the benefit of the doubt and let them fix it. After about a week and a half, I get a call that it is fixed and ready for pickup. I then proceeded to inspect my newly fixed ring before walking out the door and it looked great. That same exact night, I took my ring off to shower and noticed ANOTHER diamond missing after just getting it back the same day. I will no longer make purchases from Kay’s.especially when I pay extra...