BJ's Restaurant & Brewhouse — Restaurant in Cerritos

Disappointing experience all in all. Went on a Thursday night 6/13 around 9:50, busy because of graduations. Decided to do ToGo. Hostesses @ the front were nice and cordial. Ladies at the ToGo counter weren’t friendly or helpful one had a red bow. When we approached the counter they were having a conversation so it’s like we interrupted them. Once we decided what we wanted, one lady started taking our order, then turns around to the other girl and says you want to take it? Like ma’am you already started.. why switch it up now? So they switch now the First Lady is guiding her through the process. So I kept having to repeat myself for them. We ordered the sliders, no ketchup, extra pickles & lemon pepper wings. We also wanted 2 of the mocktails they have (nonalcoholic drinks) one was strawberry dream, another was like berry dazzle or something. The first girl tells us those drinks are available in ToGo option. I asked why? She said she didn’t know. How convenient. Place the order, pay. Proceed to talk to the hostesses in front who were much friendlier, I asked them why they were unsure as well but they got the manager Evan. Even was great he explained they only offer two ToGo cup size options and the ounces for those are not the same as the ounces as the mocktails.. how inconvenient. But you can get an alcoholic beverage to go. Typical. When we went back to the ToGo counter we seen an order waiting behind the counter, my sister asked the first girl was our order ready she said no, a few more minutes. That was a lie, 10mins later she walked off empty handed walked back empty handed GRABBED THE ORDER THAT HAD BEEN SITTING THERE & called us over. That was our order like we suspected, ole girl was being spiteful. We ordered @ 10:05, our order was ready @ 10:17 (per receipt on bag) she gave us our order @ 10:35. Got to the car everything except my wings were COLD. Ridiculous. Completely annoyed I left. Once I was home I went to throw my sliders in the air fryer open one to remove the meat & SEE KETCHUP. The absolute first thing I asked was NO KETCHUP it was even on the order receipt. I threw the whole meal away sliders ruined & it’s hard to rewarm cold fries, waste of gas, waste of time, complete waste. My sister said her lemon pepper wings were good so there that, but I won’t be back. Next time I’ll be across the...

My bestie brought me here! To say the least, I am very appalled, disgusted, & disappointed! The energy seemed like it would be a good FIRST TIME experience! ABSOLUTELY NOT!!💯. There was a 15 minute wait, but a booth became available in the sports bar area. I'm like okay, but NO! Why was there food in the seat and underneath the table? Didn't even realize I had sat on some something! Ugh. Order a watermelon 🍉 drink. I could have gotten some fruit that looked appeasing, not draining of the color. Look at the picture of how it is supposed to look and look* what was brought to me!🤨! It taste alright, but that was the red flag to LEAVE! Ordered spinach dip (shareable by* the way) NOT shareable! Like where is the rest of the spinach dip?? No salsa that came with it, but I* did ask for some! I ordered spinach dip, not chips and a couple scoops of dip. $$$ is not my issue, It is how they addressed the whole situation. I ordered blackened salmon with broccoli (the broccoli was so wilted and soft 🤢) and rice pilaf! Yo, when I tell you the rice had crunchy pieces in it, the salmon was cold, and by now I am literally irritated! So irritated I ask just to go put it in the microwave! He did ask to remake it, but for what?!! Bring me back the same BS*! The server said oh I'll be right back. To nuke my food took over 6 1/2 minutes! Regardless if it is busy or not, you still keep good customer service! Bestie called the manager over and I was telling him about the broccoli and my God, the look on his face and tone in his voice was so patronizing, I had to chuckle at him. Yes, he offered to get another side, but why? The way you come off was not comfortable & your lines sounded rehearsed! "I'll talk to my kitchen manager! Ummm, it's apparent they didn't give a rats a$$ to have even served it in the 1st place! FOOD FOR THOUGHT**Never judge anyone from how they look!! You never know who you will run across in an establishment!! 💯

*- Why would I waste my time responding to the same generic reply they leave on everyone else's review? You should actually change the auto reply message or get a person, no AI to respond. Clearly shows on the receipt Cerritos...

I recently dined at BJ’s Restaurant & Brewhouse in Cerritos, and I must say, the experience exceeded my expectations in every way. From the moment I sat down, the service was impeccable, thanks in large part to my server, Elijah Hunt. Elijah Hunt truly made the evening special with his attentive and friendly demeanor, ensuring that every detail was taken care of.

The meal itself was delightful. I started with a refreshing Diet Pepsi, perfectly chilled and a great way to kick off the evening. For the main course, I indulged in the Grilled Chicken Alfredo, which was rich, creamy, and flavorful. The chicken was grilled to perfection, with a subtle smokiness that complemented the Alfredo sauce beautifully. I also opted to upgrade with shrimp for an additional $2.00, which was a fantastic choice—the shrimp were succulent and added a delightful seafood twist to the dish.

The highlight of the meal was the Surf N Turf Stack, which I enjoyed so much that I ordered it twice! This dish is a must-try, combining tender steak with juicy shrimp, all stacked on top of a delicious bed of mashed potatoes and vegetables. The balance of flavors was extraordinary, with each bite offering a harmonious blend of textures and tastes.

Elijah Hunt was not only prompt with the service but also went above and beyond to ensure my dining experience was perfect. He checked in frequently without being intrusive and made excellent recommendations, particularly the 10pc Bone-In Wings, which were crispy on the outside and juicy on the inside—exactly what you want in a wing.

The bill came to $93.13, which, considering the quality of the food and service, was well worth it. The suggested gratuity options were reasonable, with 18% being $15.31, 20% at $17.01, and 22% at $18.71. I was more than happy to tip generously for such an outstanding dining experience.

Overall, I highly recommend BJ’s Restaurant & Brewhouse in Cerritos. The food is delicious, the atmosphere is inviting, and if you’re lucky enough to be served by Elijah Hunt, you’re in for a treat. I will definitely be...