Starbucks — Restaurant in Chadds Ford Township

Edit: Can someone PLEASE re-train everyone in this store?? They NEVER give the right lid for cold foam… it’s like they don’t even realize that all cold foam drinks are supposed to get a nitro lid. Drinking cold foam through the tiny opening on the regular lid negates the entire point of it (and yes I realize the drink in the pic doesn’t have cold foam.. that was from my original review months ago). They also NEVER put the pumpkin spice topping on the pumpkin cream cold brew even though it calls for it in the standard recipe.. and they put it on the PSL so I know they have it. I’m honestly so fed up with this location. At $7-8 per drink, you’d think they’d care enough about the quality..

How freaking hard is it to read a sticker??? Blocked out the other details bc I don’t want them to spit in my future drinks but this is the MILLIONTH time they’ve given me a grande when I’ve ordered a venti. Got another drink that was also a venti and they managed to do that one right, so what gives??? They also have forgotten the cream and given me black coffee in a “vanilla sweet CREAM cold brew” multiple times.. On top of that they’re just super inconsistent with the quality. I feel somewhat bad with this review bc a lot of the employees are nice, but it’s really not that hard to read a sticker at 7pm when there is barely anyone there (not in the middle of a rush or anything). Again I do understand mistakes happen but this has happened farrrrr too many times, and I’m like super disappointed that I didn’t get my whole drink that I paid for. Usually I would’ve caught it and said something obviously, but had my sister pick it up for me this time. And even when I am there to notice and have them remake, it’s still a huge hassle bc 1. I have immense social anxiety which is why I’m mobile ordering in the first place and 2. I’m usually running late and don’t have the time to try and flag someone down and...

The only consistency with this store is the rate at which it’s going down hill. The best crew seems to be morning when they are the busiest, but even still are incredibly slow. By the time you get to the window you realize half the employees are rushing and the other half are meandering about. At literally all other times of day, not ONE employee seems to work with a sense of urgency.

What’s even worse is the fact that for a few months now we’ve noticed they are “sold out” of nearly everything on the app, so you cannot mobile order, yet at the drive thru order screen and window it’s available. When asked, they’ve admitted to doing this intentionally to stop mobile orders and reduce the amount of customers.

Lastly, at $7 per beverage + incredibly long wait, I expect the order to be 100% correct. Every time I order through the mobile order it’s a surprise as to whether I will be missing pumps, packets, wrong milk, seemingly half the amount of espresso, or some other issue. READ. THE. STICKER. It’s literally all there for you, this isn’t hard.

And suggesting “to let the barista know and they will remake” is simply an absurd recommendation. Not one… literally NOT ONE person is going to sit there and sip their drinks for a moment and hold the line up to make sure it’s correct, and then wait another 5-10 min for a remake AT THE DRIVE THRU. Who doesn’t just drive away?? Not to mention, the drinks could be for others. So let’s do this… retrain, hold your folks responsible for quality control, and for gods sake teach a...

Absolutely disgusting by one employee. I take a walk every morning with my dog. Some mornings, i place a mobile order, walk with her to Starbucks, I stop leash her up on the patio, and go in and pick it up. One can then deduce I do not have a car to go through the drive thru. This morning, I place an order to walk into the building, take my dog with me, upon walking a mile, I find out via a note on the doors and locked doors that you have to go through the drive thru because they are short Staffed. Oddly enough, there were ant least 2 other customers in the cafe (2 were working on their laptops.) I wave and gesture that I placed and order, don’t have my car, and have my dog with me, which I did not want to unsafely stand in line with cars! One employee, Josie, while behind the line, throws her hands up and shrugs and walks away. I grabbed my dog and stood in the drive thru line to get my order. I worked in the service industry for 4 years and understand being short staffed but to be that rude and inconsiderate is appalling. It is unsafe to have a customer and her dog stand in the drive thru line because no one can just quickly walk it to her on a one-off case because she is on a walk, a mile from her home,...