DoubleTree by Hilton Hotel Wilmington — Hotel in Chadds Ford Township

Have to update unfortunately. I thought this was one of the best Hiltons I have stayed at, and I’ve been to all but 3 states, and stayed at almost exclusively Hiltons (I’m a diamond member). Here are the reasons I gave:

The elevators were not super jolty The rooms were so quiet! I love that there are hinged doors, that somehow, even though I wasn’t on the top floor, I couldn’t hear a peep above me (or beside me for that matter). There were fold down shower chairs in the bathrooms, and the showers were WIDE and entirely roll-in-able for wheelchair access!!!! This is the BEST hotel I have ever stayed at for accessibility. The breakfast was massive and tasty, well-stocked, fresh, and lots of healthy options. Also, while I wish it was fully included, it is only $2 more than my Hilton credit. There is tons of parking There is a LOT nearby (mall right next door and mile-after-mile of restaurants and things to do. This is not right next to a train (like the ones downtown). Very low scent in the room (I’m super reactive and I didn’t smell much in the towels or bedding. (I would ask for no or low scent options for hair care. I didn’t use the very scented shampoo and conditioner and soap). Friendly and eager-to-help staff Lots of open spaces in the foyer and such to sit and spend time.

Then I stayed another night (on my way back from a trip) in a normal room because all but one of the accessible rooms was taken, and the only one left was down a hallway with no heat in what felt like an abandoned corridor. I asked to be moved back to the main building, which I was. This stay was awful.

The bed frame is too big for the bed, so you hit your shins, knees, etc on it every time you walk by.

The housekeeper just lays the trash bags on the trash. She doesn’t actually put the bags in the bins. I’m sure this saves her time, but it’s super an annoying to go to chuck a tampon in the trash and realize you first have to get up and do her job.

When I was heading down in the elevator, we stopped on a floor with a housekeeper with a big rolling basket of laundry. I had a walker, and her basket would not fit between the people there and my walker, and she started pushing in, I said “I don’t think you will fit.” She pushed in such that I had to move my walker, and hold myself up by the railings on the ELavator instead (because I couldn’t kept it in front of me. It wouldn’t fit). WOW. I could not believe that level of rude.

There were stains on the rugs

I went back up after breakfast for a quick nap before completing my 13 hour drive home, and housekeeping knocked on my door at 9am to check if I was still here! Who does that?!

Now that I’m wide awake, and lost an hour of extra sleep, I guess I’m off. She also startled me awake so I hit my head. So rude! Housekeeping should be checking in at checkout time or when they know someone has checked out per the front desk. To go door-by-door to ask if people are still there (or, more likely, remind them they have an hour left), is tacky as hell.

The hotel offered 2,000 points for my troubles. It’s okay. I...

I would like to convey the details of my stay in Room 162 at the hotel from February 26 until March 2. ||I chose to stay here rather than the Homewood Suites since I was traveling alone and didn’t need a large room with a kitchen. ||I traveled all day from Rhode Island and looked forward to relaxing before my busy next few days in Wilmington. The first issue was the icemaker at the end of the hall that did not work. When I went to the front desk to inquire about the location for another ice machine, I was told by the employee who could barely look up from his book, to take my ice bucket to the bar, and the bartender would fill it for me. I’m a capable 64 year-old but is that the response that someone much older than me and possibly not as capable would have received? When I asked the next day if the ice machine would be repaired I was told there is no ice machine on the first floor. Definitely was…have a photo. ||When I was ready for my evening shower before bed, there was no hot water. The faucet was fully open as well as the shower turned as far to the maximum hot water side and still no hot water. I called the front desk in the morning to inquire if there was a problem. The explanations of an old tower and a new tower didn’t make sense with regard to why there wouldn’t be hot water. Going forward there was plenty of hot water in the mornings but lukewarm or none at night. The front desk stated that it would be reported to the engineers to check on the problem and offered to change my room. I declined the room change because I was fully unpacked and had a 12 hour day ahead of me. ||Upon further inspection I noticed that this room was not being properly cleaned. Surfaces were dusty. Stains on counters. The thermostat was filthy. There was a disgusting stain on the comforter. I folded it over and pinned it w/ a safety pin and slept on the other side of the bed. Is it the norm to drape plastic bags over the trash cans for the guest to put in the cans? That’s the way all the cans in the room and bathroom were when I arrived. A previous guest left a phone charger. The bathroom shower needs repair.||On 2/28 I left for another long day and took down the do not disturb sign because I thought it would be nice to come back to a clean room on my birthday. I arrived back at 10:30 PM and no housekeeping had been completed. ||My husband called with a request for room compensation and when someone finally answered the phone on his third try he was advised he would receive a call back. No message was received and no monetary compensation was or has been offered to me for the numerous inconveniences. ||At the end of my stay I witnessed another couple asking for a room change from that same corridor of rooms. Interestingly, I was informed by my Uber driver that he has dropped off individuals with vouchers to stay at this hotel. Could this be the reason the rooms on that corridor are not being properly maintained?||I will not recommend this...

I would like to convey the details of my stay in Room 162 at the hotel from February 26 until March 2. I chose to stay here rather than the Homewood Suites since I was traveling alone and didn't need a large room with a kitchen. I traveled all day from Rhode Island and looked forward to relaxing before my busy next few days in Wilmington. The first issue was the ice machine at the end of the hall that did not work. When I went to the front desk to inquire about the location for another ice machine, I was told by the employee who could barely look up from his book, to take my ice bucket to the bar, and the bartender would fill it for me. I'm a capable 64 year-old, but is that the response that someone much older than me and possibly not as capable would have received? When I asked the next day if the ice machine would be repaired I was told there is no ice machine on the first floor. Definitely was... have a photo. When I was ready for my evening shower before bed, there was no hot water. The faucet was fully open as well as the shower turned as far to the maximum hot water side and still no hot water. I called the front desk in the morning to inquire if there was a problem. The explanations of an old tower and a new tower didn't make sense with regard to why there wouldn't be hot water. Going forward there was plenty of hot water in the mornings but lukewarm or none at night. The front desk stated that it would be reported to the engineers to check on the problem and offered to change my room. I declined the room change because I was fully unpacked and had a 12 hour day ahead of me. Upon further inspection I noticed that this room was not being properly cleaned. Surfaces were dusty. Stains on counters. The thermostat was filthy. There was a disgusting stain on the comforter. I folded it over and pinned it w/ a safety pin and slept on the other side of the bed. Is it the norm to drape plastic bags over the trash cans for the guest to put in the cans? That's the way all the cans in the room and bathroom were when I arrived. A previous guest left a phone charger. The bathroom shower needs repair. On 2/28 l left for another long day and took down the do not disturb sign because I thought it would be nice to come back to a clean room on my birthday. I arrived back at 10:30 PM and no housekeeping had been completed.

My husband called with a request for room compensation and when someone finally answered the phone on his third try he was advised he would receive a call back. No message was received and no monetary compensation was or has been offered to me for the numerous inconveniences. At the end of my stay I witnessed another couple asking for a room change from that same corridor of rooms. Interestingly, I was informed by my Uber driver that he has dropped off individuals with vouchers to stay at this hotel. Could this be the reason the rooms on that corridor are not being properly maintained? I will not recommend this...