Burger King — Restaurant in Champaign

I wish I could give a negative 5 stars because the service was so horrible. The so called district manager was working and was extremely rude and disrespectful all because she made my order wrong and was tired of remaking orders. First off I ordered a well done value ring, medium fry, and impossible whopper and a fish sandwich with lettuce, tomato, onion & pickle. After paying for my order I saw the value ring had been removed from my receipt and upgraded to a small without them asking if that was OK. But then my rings were old and soggy, the fish sandwich didn't have all of the toppings and my fries were all together missing from the bag. I went back to the store and asked if they would remake it and at that point the on duty manager who refused to give me her name started yelling from the kitchen to the front of the house about how she's tired of remaking sandwiches people are saying is incorrect. She then came from the back and said she isn't remaking anything and she could do me one better and just refund me. She was incredibly rude and told me to figure out corporate customer service contact on my own. This was by far my worst experience at any BK and I...

Horrible experience. I was waiting at the drive-through. The person on the speaker said they were having a shift change and it would be a few minutes. I waited and then after a few minutes asked if they were ready to take our order. They said no, they were having a shift change. I said "Ok, well there are two cars behind me." Then I kept waiting. After a long time the person came back on the speaker and said very rudely, "Ma'am what part of having a shift change do you not understand. You said there were cars behind you, and I already told you it will be.a while." I asked how long the shift change takes, which she would not answer. Then I asked who the manager was, and she said "You are speaking with one right now." So, I left, which was obviously what the manager wanted. Pitiful. Will never go back there and will not forget being...

This is the worst place and the manager is threatening.. We felt that we are in danger for some time.. we ordered a chicken sandwich meals and gave 20$ bill they handed over the food and say nothing..when we asked for change they say the register is not working.. they kept us wait for 20 mins and until we ask they are not responding.. after a while they said us to pull front and wait.. So i parked my car and went inside at that time they are simply saying who are you and did you order the food.. i explained everything to her and then she is so rude that saying you need to pick up other location don’t come here and shouting at us.. Such a horrible experience never had in our life… i would say avoid this location if possible and burger king should take action on this kind...