Latea Bubble Tea and Coffee — Restaurant in Champaign

T-E-R-R-I-B-L-E I placed an online order but still waited for an hour standing in the store just for my 4 drinks. And there was also no brown sugar boba AGAIN. Did I order 4 dozens of drinks and boba was made from scratch just after they received my order? They even made the drinks for other in-store purchase customers who placed the order AFTER me. Edit: I did let the staff know once I was there. The staff clearly knew which order was mine and what did I order exactly as we double checked with each other at least 2 times during my 1-hour wait. I believe most customers ordering from third party platforms including myself know there maybe a delay due to many reasons, so I arrived 15 min after I placed the order but still had a very long wait. I am so very curious if all the ingredients are ready to serve such as boba is ready, tea is ready - why did it still take so long to get all the ingredients filled in a cup? Also, with my understanding and knowledge about the third party platforms, the estimated wait time is provided/set up by each food establishment rather than by the platforms. If in-store customers purchases may be one of the reasons for increasing wait time, YOU should include these possible reasons when setting up the wait time in your online portals. It is not customers' responsibility to take ALL the problems when placing an order via any third party platform. Making a note on the platforms to inform your customer there's a long wait isn't hard. During my wait, there had been 3 employees at the storefront preparing drinks. I stood there for 45min and saw probably ONLY 10-15 drinks (which I thought should be the productivity from one single employee) ready (including my drinks). I would say better employee training is one of the best ways to improve your recent 1-star reviews. Clearly, not just me one person had such terrible experience. :) Also, if there is a store manager or please send someone from the main store to have a close look at the everyday running and adjust...

Today I went to Latea for the first time ever and placed my order. I received no assistance from the woman taking my order, which was okay, because the menu board was pretty clear. She asked me a question about happy hour but didn't explain anything about it, but mentioned that I could add it on. She seemed rude, so I didn't ask any additional questions. I was told that the added "boba" would be a 10 minute wait, which I said was no problem. I sat and chatted with a friend while waiting and when my order was called I took my drink and left. I didn't see any bobas in it, but I just thought that maybe the milk tea was cloudy and they were in the bottom. No bobas. Everything else about the drink I ordered was fine, (a medium coffee milk tea with quarter sweet and light ice) however no bobas is kind of a big deal when I waited 10 minutes for it. I don't mind waiting, but it should be right if you...

LaTea is my favorite Bubble Tea store in Champaign Urbana (and the world so far). My wife and I look forward to it as a weekly treat! They use natural high quality ingredients and have great drink recipes. I can customize several drink options and add-ons. LaTea also makes their own boba and offer it in two flavors: honey boba and brown sugar boba. Their boba has a wonderful taste and texture far above commercially made boba. Their drinks have a fresh pure taste I greatly appreciate. I think other stores don’t quite reach the level of quality of LaTea. There is another store in town that was voted more popular, but I think that bubble tea store tends to be overly sugared and less refined. In my travels I tend to look for bubble tea stores. I have not yet found a place...