Captain D's — Restaurant in Charleston

Can I say horrible? I have been in this city for work related issues over the past 2.5 years. Never in town for more than 2-3 days at a time. This Captain D's is right around the corner from my hotel accommodations. I am from Northern VA - DMV Area. Unfortunately, this franchise is all but a historic memory to NOVA area. Almost every Sunday after church (30 years) the place to go was Captain D's and you best hurry to get there!

Charlestown, W.VA is a city gone to muck! The crime, homelessness, the dirt, the funk, the drugs-dope, and this here restaurant right along with everything else. I can remember my first visit to this place. I was so excited and exhausted. I am not a heavy eater and Captain D's would be perfect for a fish sandwich, some fries, and a bottle of water. I decided not to use the drive through, so I went inside. Oh, this place was totally disgusting! Is anyone paying the light bill for this facility? I looked around for maybe 20 seconds and decided I best drive-thru before I lose my desire.

Drive-thru windows opens and I greet the young man with a good afternoon. His reply is, what do you wanna order? Really? I believe I spoke through the order intercom. I repeated my order and asked if the fish was whiting, cod, or catfish? The sassy gentleman he'd check. OK, thank you. He returns and states that he doesn't know and no one does. It's just fish. I replied, are you serious? No one knows what type of fish is being served. No! Sorry we don't! I replied, hhhmmm, OK. The he asked, Do you want your order or not?? I said, yes, sure, no problem. He was quick to return. Less than 10 minutes inside that empty gloomy place. No one was behind me in a vehicle or waiting inside. He comes back to the window to let me know it will be about 3 mins because of the fish. Not a problem, I replied. I am very patient and respectable. So the young man decided to be social and ask about my accent and guessed I must be from NYC. He was correct. With a smile, he asked what I was doing in Charlestown? I replied business and this is my first time in this city. Mind you, I am a man. He replied, ooo, one moment, with a gleam in his eyes. Ok, you're all done. Boy, was he happy with his wide smile and gleam in his eyes. OK, come back soon. Huh?? Wooooooow! I only look younger than my 60+ years. Been here many times before with the young men and women, UNTIL I let them know I am grand-dad. Do not be fooled by my jet black hair and easy voice & smile.

I took no offense until I arrived at my hotel room. After removing my shoes and washing my hands and face I was ready to check into the Charleston, WVA Captain D's!!!

I do not know if it was a fish sandwich or not! ! After the second bite and a chew, I had to cough whatever out of my throat! I opened the bun, but could not tell what it was. Immediate toss to the trash bin. I do not drink any soda pops or artificial drinks! My water was a cup of sprite? 7-Up? It was bubbles and sugar. I said, you know what? Bad timing today at that Captain D's. At least the fries were OK. I am in the hotel just 3 minutes walking distance from the establishment. I am not one to complain at a window or counter indoors, so I was not going to return for a refund. Over the 2 years past, I did get decent service twice. Each time I made it early (before 1-2PM). The service-food was decent and I made certain I was getting Pollock, because that is what Captain D's always specially delivered. Wild Alaskan Pollock. Now, was it really pollock? LOL Who knows, but it did come off as a decent Cod Fish. LOL

I suggest they mow this facility down to the studded beam foundation and start anew or close this place down forever. This place is located so many feet away from a river so you know you'll have issues by an urban center with rats, mice, and water bugs. If this place is making the Health Code Inspections, those inspectors need to be investigated.

I'd suggest you just turn it into a...

This is the worst experience I've ever had with Captain Ds. We went there with a coupon for a seafood feast and they would not honor the coupon and were extremely rude about it. None of the employees I could see were wearing masks during this outbreak of covid as they were putting my items in the back they were putting their faces in the bag with my food as they literally poured sauce all over the bag. I was trying to celebrate with my fiance that evening, but it completely ruined the evening. food cold or burnt and half of my order was missing. To top it all off when I call the location they hang up immediately. Almost a thirty dollar meal. If this is the quality that comes from Captain Ds I promise you wont catch me spending money...

I walk in to see the cashier slowly turn around and roll her eyes at me for disturbing her FACETIME call while she is working. She then comes to the register and stares at me instead of asking "What would you like". So I decide to keep the peace and just make my order...I then wait an entire 10 minutes for my food when it wasn't even busy. The cashier plays on FaceTime some more and even takes the phone call in the back. That's when I noticed the two cooks just standing in the back doing absolutely nothing. The cashier then comes back with my food and says "You're welcome" before I could even say thank you. PLEASE STOP HIRING...