Harborview Restaurant & Lounge — Restaurant in Charleston

I’m an UberEats driver. So here’s the backstory: I was at the Harborview restaurant to pick up a delivery order for a virtual restaurant called “George Lopez Tacos”. It took some shuffling around, but I eventually got on the right elevator and pressed “R” (which presumably means “rooftop”, but I digress). It almost pains me to say this, but I now sorely regret coming off that elevator because what would be right around the corner would be the most disrespectful, rude, and inconsiderate staff member of the whole restaurant: Marcella.

How this situation unfolded — I hadn’t even told her this upon meeting her, but I waited about a couple minutes next to the “Please Wait To Be Seated” sign in the right entranceway to the rooftop restaurant to conform to their rules. Despite signaling through eye contact that I needed help to the bartender and a waitress, I finally walked over to the bar to find out where my order was. I was then directed to the counter adjacent to the bar, where Marcella was, which was presumably a cashier’s desk. As I arrive, I announced that I was an UberEats courier and I was there to pickup a delivery from customer X.

What happened next was interesting: I received practically no response after uttering those words except for a thought “blurb” from Marcella, the woman behind the counter. And before you think I am being unreasonable in these characterizations, hear me out: I worked at a restaurant for almost two years of my life, so I understand that she was busy; she obviously was. Which is why I kept on standing, leaning against the wall and minding my own business — until the waitress, Marcella, decided to stick her nose into my business and suggest that I sit down. I kindly ignored her request, and told her that I preferred to stay standing. No big deal, right? Wrong. So as she rolled back around from helping one of her customers, I decided to make a comment to the effect of saying most of the customers she’s dealt with at this restaurant would probably have sat down, seeing that it is a (supposedly) high-end restaurant and — I didn’t repeat this last part — generally want everything done for them. In response, Marcella decided that groaning and complaining was the best possible course of action, and as such, moaned that I was making her feel rushed “...because I got a million other things to do”.

As you can see, this is a totally rude and disrespectful comment coming from somebody who is supposed to be a nice, easy-going waitress who isn’t perfect, but should be reasonably kind and accommodating to clients (especially food and drink couriers that increase customer satisfaction by making timely deliveries in a neat and orderly fashion). I rejected this comment by asking what of my demeanor suggested I was rushing her, to which she had no answer, to which she insincerely apologized in a profuse manner, saying “Sorry sir. Please sorry sir.”

To state the obvious, I wasn’t perfect in this interaction either. But Marcella was one of the rudest, if not the rudest, restaurant employee I have ever met as a customer. She made it about herself, not taking into consideration that I, too, had been busy with more and more deliveries, and that I had been patient, courteous, and made sure not to say anything to her so that she would not feel rushed at all.

It pays to avoid establishments like the...

My wife and I traveled from Alabama to Charleston for a 3-day sight-seeing vacation and decided to stay at the Holiday Inn here. After an 8 hour drive, we were exhausted and decided to just dine at the restaurant at the top of the hotel. The experience was absolutely miserable.

To begin with we were brought rolls by a gentlemen that basically threw them on our table, said nothing and walked off.

Eventually our waiter came around and I attempted to order the Monte Cristo sandwich from the "fancy" menu, but I didn't want the rasberry jam on it. The waiter informed me that he couldn't bring it out that way and there are no substitutions. I was a little confused since every restaurant I've ever eaten at has let me hold some sort of condiment. So I decided to just get a hamburger instead. I also ordered a soda.

After about 10 minutes our food arrived. I never received my soda. Our waiter rushed off before I could even ask him for it.

The quality of the food was abysmal. I have had microwaved burgers better than what I was served. The "steak fries" were just a bag of regular bargain-brand fries fried in grease.

We ate our food, still trying to enjoy the experience. Since the trip was for my wife's birthday I didn't want to make a scene. NEVER did the waiter come back around to check on us. He checked on both tables around us and not us. I drank all of my water and even had to ask my wife if I could share hers since the waiter never came and refilled my glass.

Finally after we had stomached what we could of the overpriced microwave food, the waiter came and picked up our plates and brought the ticket. Of course he had the soda charged to the ticket. I told him I never got the soda and he said he'd remove it. Never once did he apologize for forgetting about it. Never did he ask how our meal was.

To make matters worse, the table behind us must have had some bad food, because the manager came by and I heard him talking (for about 15 minutes) to them and kept apologizing and offering to comp that meal. Never once did he ask how we were as he walked off.

I am just completely distraught by this experience. Don't bother wasting your hard-earned money at this garbage restaurant. The food is worse than McDonalds/Burger King and the service is too. Not to mention paying...

This was my first time trying out the Harbor view restaurant inside of Holiday inn on Savannah hwy. My mother-in-law's boyfriend suggested that we go there for her birthday. He went on a previous occasion and spoke about the views and the food. So he surprised her for her birthday. My boyfriend and I arrived early to get a table and get a drink from the bar while we waited. They sat us at a table, we had plenty of options because no one was there yet. The manger fixed my drink which was good and there were two other servers waiting on people. It started off nice and everyone seemed friendly, but it went south real fast. My boyfriend went to the car to check on the eta of our birthday girl and I went to the ladies room and left a half of drink sitting on the table. When I came back my drink was poured out by the server and a group was sitting at our table, when I informed the server she made me another drink, but then asked if I was with the group. I said no, but that was our table. She just made my drink and I found another table. I asked for menus and she gave me two paper menus and I asked for one for each guest. The menu was not consistent with the online website menu, I wanted scallops, but they offered more bar food, nothing exciting. The birthday girl arrived and we noticed the dining room was getting full. Our table was skipped over several times and the servers waited on every table that didn't have the same skin color as us. We waited and waited and waited. We spoke to the manager and he informed us that they don't speak English, but when I spoke to her earlier her English was fine to me. The table behind us tried to go to bat for all the tables with different skin colors because him and his wife received their food expeditiously! The 2 couples with the same color of skin as ours walked out after waiting for an hour and being past over. It took us two hours to receive two meals and then the rest of the order came out an additional 30 minutes. The service was so bad ...oh yeah the manager waited on us and took care of us in the end. He apologized and said that he has a lot of work to do. I guess we should have gone to downtown Charleston to eat. The birthday girl didn't mention anything about having fun. I was so embarrassed! We...