Tommy Condon's Irish Pub & Restaurant

While we do live local, we’d had a bad experience here several years ago, until we decided to try it again to see if it had improved. The food was much better than what I remember from last time, but that was pretty much it. While it was not overly busy, it was pretty steady just at the end of lunchtime on a Saturday in the end of Sept and there was no cruise ship in port. We went to the host station and the young lady who said they had outside sweating grabbed the menus and disappeared up a ramp/hall. There were other people trying to walk down the hall and with our 2 younger kids (7 & 4) we lost her for a bit found her standing on the platform placing our menus and left. It was another 10 mins before our server came to ask our drinks - it was kind of noisy on the patio- and he kept forgetting what we ordered the kids to drink….and then he brought out a cocktail instead of a beer that was ordered - and apologized that the buttons were right next to each other. He seemed very concerned that his section had been seated again after us. We were ordering and he did not know what was on the kids menu nor had we been given them. We asked about the kids menu, ordered ours with an appetizer and he said he would check and return to tell us what was available. 20 mins and he returns to tell us that they did not have what we requested available. We said that was fine and changed the kids order to something else on the menu. Another 20 mins or so and he returns to tell us he worked with the manager to accommodate our initial request for the kids meals. While I did appreciate that on his part…we now had been there for close to an hour and only had our drinks (one of which was not even what was ordered). The pretzels and cheese dip were tasty, except for the soggy one that was on top. The kids enjoyed the fish and chips and the other plate ordered and the Bookmaker beef sandwiches were tasty, but the au jus had been spilled on the plate while the food was brought out and they were very soggy. The server was very nice and he tried but we did not see a lot of checking in on any of the tables while we were there or refills and such. We tried again but I don’t plan on giving them a third chance.