East Coast Wings + Grill — Restaurant in Charlotte

It was my 4th time at this location in a week and a half time frame. Most times, I place to go orders. One time out of those visits, my wings weren't good. They looked and tasted as if they were recooked and not fresh. Although I probably should have made a complaint, I didn't say anything since this was only the 1st issue out of 3 consecutive visits. The 4th time I went, I placed an online order and it was BY FAR THE WORST EXPERIENCE EVER. First thing, the bar had a few customers, they have bar high top seating as well which no one was seated in those areas at all. The main seating area was about half way full. It's a decent size establishment meaning it's not big but it's not too small so imagine that. The cashier went to check on my order and she said it would be a few more minutes. I said ok and went outside to take a call for a while. I went back in and my order still wasn't ready. At one point while waiting for my order, I saw one of the managers standing around looking. Before I even thought to ask the status of my order after coming back inside, the cashier took it upon herself and went to check another time. Once again the order was not ready. AFTER MORE THAN 10 MINUTES of the order ready time, my order was finally ready. The manager I saw earlier had already disappeared so as soon I got my order I asked to speak with a manager. One of the cashiers went to grab him for me which took the manager almost another 10 minutes to even come assist me. I was informed he was new and clearly he was new. He looked absolutely clueless the entire time. His name was John and I expressed my frustration with this experience and most of all the inconvenience. IT DEFEATED THE PURPOSE OF ME PREORDERING TO AVOID WAITING A WHILE FOR AN ORDER. All he said was he's sorry. I asked "so is that all you can do is say you're sorry? He say's "well what do you want me to do?" (unprofessional in my book especially when dealing with customers in the food industry). I said "I'm a first time online order customer, I'm unsatisfied, I've been inconvenienced and I'm expressing my frustration to you the manager, what can you do?" He said "all I can say is I'm sorry." I said "well I would like a refund then." He told me to wait while he grabs the other manager to override the order. The other manager comes out, I voice the whole experience to him. I forgot to get his name because at this point I'm already SUPER UNSATISFIED AND SUPER TURNED OFF ESPECIALLY BY MANAGER JOHN ASKING ME (THE CUSTOMER) WHAT HE SHOULD DO. THIS MANAGER WASN'T ANY BETTER; ACTUALLY HE WAS EVEN WORSE. His responses were the website is handled through a 3rd party and they have no control over the time the website says the food should be ready so there is nothing he do about that. Then I asked, "so on the website, does it say anything about how your website is handled because this is a representation of your business?" He says no. He also kept smirking the whole time during the conversation. Then rhetorically speaking I said, "really are you guys loaded with customers in here?" He says how can you question if we're busy or not?" ONCE AGAIN, ANOTHER MANAGER MAKING IT EVEN MORE DIFFICULT FOR THE CUSTOMER INSTEAD OF HELPING BETTER THE SITUATION. I asked him for the refund. He said it's Friday, I can't do anything for you tonight, I have to call the 3rd party so I can't do anything for you until Monday. EVEN STILL NEITHER ONE OF THE MOD's EVEN OFFERED TO TAKE 10% OFF OF THE MEAL (which is just pretty much the taxes). I wasn't expecting a free meal or anything but anything besides just an I'm sorry. Geez. Like I told the manager, a few minutes behind would have been fine but over 10 mins was just unacceptable (THE ORDER WAS JUST A VEGGIE FLATBREAD AND 5 WINGS. THEY GAVE ME A TIP BEFORE I LEFT - THE TIP WAS "CALL THE ORDER IN NEXT TIME"). After that horrible experience, I placed a to go order with CHILIS (they were busier than east coast of course) AND NOT ONLY WAS IT FRESH, DELICIOUS AND WAS A LARGER WING QUANTITY but IT WAS ALSO READY 5 MINUTES SOONER THAN...

I hope that this post is viewed by anyone who is interested in dining at this location. My experience at this restaurant was disturbing, and after reading similar reviews I honestly can not believe something has not been done about this. I will share this information with every single person until something is done about “Jeff” who is the manager/owner. I have never been so incredibly disrespected by a business. After multiple attempts of placing my order online, as well as via phone (no answer on multiple attempts) we decided to go and place our order to go. We were bothered that we weren’t able to make a phone call, but obviously understanding that it is a busy weekend night. We decided to wait at the bar and order our food to go in person, and express our concerns to the “manager.” He apologized for the inconvenience, but did nothing further. At this point, knowing our circumstance, I don’t understand why he did not personally take our order and put a rush on it. We were clearly going to extreme efforts to give him our business, yet he had no interest in making things right. We waited patiently at the bar, the bartender was wonderful by the way, and talked with our neighbors at the bar (sharing our experience with them as well) at this point it had been over an hour total since we had originally tried to put in an order at home. Again, this is not even the worst part. When we got home, half of our food was incorrect. When I called to speak with Jeff, he not only was completely disrespectful, but was clearly incompetent of the situation. He argued with me on the phone and told me he “assumed” we were dining in (which still doesn’t make sense as to why he would not make sure we had a better experience) after he told me I was in the wrong and was so incredibly rude that I was taken aback that some one running a business would even think that this is an appropriate way to speak to someone. I did not ask for a refund, I did not ask for anything except acknowledgment in poor customer service and an some form of effort to make this right. When we finally got to what was wrong with my food, I started with my side of buffalo Mac n cheese. Which was cold, with unmelted cheese on top. He told me IT COMES THAT WAY. Are you kidding me?? East Coast Wings, I have been a long time customer and fan, but this is...

I usually don’t write reviews but after tonight I had to. I have been going to East Coast Wings at Northlake for few months now. It’s usually where I go to lay back after a long day of work. (We love the wings!) Myself and my mother both came inside and was immediately given a seat as normal that we picked out ourselves (awesome). Our waitress Kelly (who is always great by the way) came, and we ordered our cocktails and wings. This was when the problem started. Just one sip into my drink I noticed that it tasted very bland (almost like pure lemonade) no alcohol seemed to be in it at all and about a half of ice into the cup. I asked if we could have them made over (granted I don’t drink at all really once in a blue moon) but I did expect that since I was a paying and repeat customer that I would get what I am paying for. My waitress then explain that she would have to get the manager because their rules have changed about reordering or making drink over. Fine. Cool. Then comes Sam the manager on duty that night. Off back he seemed very closed minded about reordering or re-doing our drinks. He explained that they have a new policy that all alcoholic drinks are finalized. Great I didn’t have a problem with that but why be so rude with how you were saying it to an elder #1 and #2 a repeat customer? We understood what he was saying (which could have been posted up on a wall because he sounded as if he was reading from a script) but, isn’t the job of a manager to satisfy the customer? I didn’t mind paying for it I understand business as I am an independent contractor myself in my industry, but the rude, ignorant and inhuman acts he was showing tonight was completely uncalled for. Unfortunately I WILL NOT be returning back. Kelley was sweet as she always is and apologized for his behavior. (Clearly this was something employees were use to). 5 thumbs down for this location. Love the company but the manger truly needs a customer service refreshers in how to treat PAYING CUSTOMERS! Our wings we also cold. They were cold the last time we came but said nothing because we loved the flavor. This location needs to do better. No wondering their a huge NOW HIRING sign...