McDonald's — Restaurant in Charlotte

Dear McDonald’s Corporate Customer Relations,

I am writing to formally file a complaint regarding an extremely disturbing and unprofessional experience that took place at your location on October 14, 2025, around 6:00 PM. I have never been more disrespected, misunderstood, or threatened in any food establishment in my life.

When I entered the restaurant, I greeted the staff with a friendly “hello.” I was ignored for several minutes before a young man finally approached the register. I greeted him again, but he offered no response—simply took my order without a word. I politely reminded him that as a young man, it’s respectful to acknowledge customers when spoken to as A Mother would say the same to my own Children.

I proceeded to order a Filet-O-Fish combo for my husband, requesting that it be made fresh, with no salt on the fries, and asked that the fish not be re-dropped Please. The employee walked away, and shortly after, I overheard another tall male employee on the hot line—identified by another staff member as “JB”—say loudly that the cashier was “better than him” because he would have done bodily harm to me.

This statement was threatening, unprovoked, and completely unacceptable. The employees continued to make comments about me in my presence while I calmly waited for my order.

When we received our food, we decided to eat in the car due to the hostile atmosphere. Upon opening the sandwich, we found it covered in an excessive amount of tartar sauce, clearly done in retaliation. As a chef myself, I recognized this as deliberate and unsanitary behavior.

My husband went back inside to request a refund and speak with a manager. The manager immediately approached him with an aggressive attitude. She processed a partial refund of about $10, although the order total was $12. When I pointed this out, she reluctantly refunded the remaining balance, dismissively saying, “It’s just five dollars.”

The printed receipt was faded and unreadable, and when I asked for a legible copy, she claimed the printer was “running out of ink.” I again asked for confirmation that my refund would process correctly, but she was defensive and dismissive throughout the interaction.

When we returned home, I called the store to request the store number so that I could file a formal complaint. The same manager slammed the phone down in my ear. Shortly after, I discovered that bogus one-star reviews began appearing on my business’s Google page—five fake reviews written by James Pond, David, Jasmine, Carol and Amari Valery in just a few hours—written from accounts clearly connected i have held a five star ratings ⭐️ for years until this altercation.

This is an appalling abuse of customer information and an attempt to defame and damage my professional reputation. It is harassment, retaliation, and a serious breach of ethical conduct i feel violated, and I cried most of the day could not even finish my daily duties because of this disturbing demeaning situation that I had to endure as a business owner, I cherish my reputation my Work and my Character.

I have video evidence and call logs documenting these incidents and am pursuing legal counsel regarding the threats and defamation. However, I am contacting McDonald’s Corporate directly because the owner and management of this location must be held accountable for allowing such unprofessional, threatening, and retaliatory behavior.

I respectfully request: A formal investigation into the conduct of all employees involved, including the managers on duty. Confirmation that appropriate disciplinary action will be taken. A formal written apology from the franchise owner and McDonald’s Corporate. Assurance that my personal information will not be misused or accessed again.

This experience has left me deeply disappointed, hurt, and concerned for the safety of other customers who may face similar treatment.

I look forward to your prompt response.

Sincerely, Chef Lisa Date of Incident: October 14, 2025 Time: Approximately 6:00 PM Location: 9414 North Lake...

After work/Wednesday between6:20-6:40pm 5/29

Drive-Thru: service horrible Drive-thru: quality of food/presentation horrible / customer courtesy Horrible.

I ordered a number 6 , medium sized….. 2 apple pies

Did I say that wrong??

Little girl , (order taker) totally unprofessional.

Then… the pressure washers were cleaning the building … so she “ couldn’t hear a word I was saying”…. She also didn’t know what a medium sized #6 was….” What do you mean medium? You want what … medium”??

Me: staying calm.. because at that point I felt like just getting out of the drive thru.

Rule: when the person taking your order in the drive thru is unprofessional /has an attitude / gets an attitude, DRIVE AWAY. Things only go down hill from there.you’ll end up wasting your money .

No courteousness. Also after ALL THESE YEARS MCDONALDS STILL USING CHEAP DRIVE THRU HEADSETS ??? I swear you can go to Chik fila and 50 cars are in the drive thru . But you will be out of there in 55 seconds… You wait at McDonald’s with six cars in front of you . Plus bad service . Plus bad food. For 20 minutes. And it’s true they all but throw your order in your face …the Instagram spoofs are factual!

I digress.

Fries … barely warm . Apple pie been sitting all day IM SURE… dry. No date or time shown on the box… I just threw them away.

Dear Mr. Or Miss Shift manager,yes i could have come into the store to complain about the lack of customer courtesy or care… and barely warm fries and a tartar sauce and cheese sandwich … with a fish filet…but who has time for that after I’ve already waited in the drive thru .., I could get past the waiting - the lack of basic …. BASIC customer service is an another thing .

“ here you go”…….as this child handed me the bag….. also why am I straining to reach the cup she’s supposed to be handing TO me????

It’s a good thing that I didn’t come in.

McDonalds /Charlotte nc Northlake mall location/ near 485 loop south

If you’re traveling , or if you’re getting off work and you might be a little edgy, DONT STOP HERE.

This is a 24 location . However there’s no way night service could be too much better. So if you’re traveling .. just drove a little further down and stop somewhere else.🤷🏾‍♀️ You’re going to be mad.

There’s no reason for this level of nonchalance In such a popular chain .

Horrible .smh. Horrible. It’s uncalled for.

That’s my review.

1...

Got the cheeseburger bundle and my food was fresh and hot. Speedy service too. Friendly staff today. McDonald’s needs to seriously keep this cheeseburger bundle. It is so convenient.

Update 4-9-25 10:15 am:

My recent McDonald's experience was a bit of a mixed bag, leaning slightly positive thanks to some savvy app usage. The food itself was standard McDonald's fare, which in this case, was a good thing. My four hash browns were crispy and hot, and the large caramel frappe was its usual sweet and refreshing self. No complaints there!

The real highlight was definitely leveraging the McDonald's app. Scoring a free sausage egg biscuit through an offer was a fantastic bonus, and it's a solid reminder to absolutely utilize the app for rewards and deals. Plus, right now they're offering double points on app orders, which is a great incentive to go digital. However, the service aspect left something to be desired. When I received my order from who I believe was the manager, I preemptively asked for grape jelly. Based on past experiences, it's not usually included unless requested. Before I could even finish my sentence, she confidently stated, "It's already in the bag." Well, spoiler alert: it wasn't. My bag contained nothing but a collection of ketchup packets.

This necessitated a trip back to the counter to request the grape jelly. While I did eventually receive it, the initial misinformation and the extra step were frustrating. It would have been much simpler and more efficient if the manager had just provided the jelly when I initially asked.

Overall: Food: Good (as expected for McDonald's) App Experience: Excellent - definitely a must-use for rewards and current double points offer. Service: Could be improved. The manager's incorrect assurance about the jelly was inconvenient.

Recommendation: Download the McDonald's app for great deals and rewards! However, double-check your order, especially if you request...