Waterbean Coffee — Restaurant in Charlotte

The two young girls that work there in the mornings are the worst. The first time I went there, no one even acknowledged me. The second time I went there, one of the ladies told me I might as well leave just because they didn’t have something that I wanted instead of offering a suggestion or something else that may have been tasty. Today 02/19/25 I went there, the girls were so busy flirting with the guys that they made my drink in 15 minutes. As a matter of fact made mine after their drink AND sandwich. It’s unfortunate that their customer service skills suck because thats honestly the impression you get of whether you’ll be back or recommend the place or not.

As you said, my coffee only takes about five minutes to steep, so why would it take 15 minutes to actually receive the coffee? In fact, I was there before those two men arrived and the Lady hadn’t even warmed up the sandwich maker so therefore, my coffee still could’ve been done and handed to me a lot sooner. not to mention my coffee was on the counter and one of the girls had to ask the other girls did she finish this off and the other girl said no so blandly as if it didn’t matter. this isn’t my first time ordering a Vietnamese coffee at a water bean, and they surely have never taken this long. Ultimately it boils down to the fact that I’ve been to your location three times and have experienced really bad customer...

I stopped in for a latte and breakfast sandwich on June 3rd. They were out of croissants - fine, I subbed the bread. After 35 minutes, my sandwich had not come out. I asked the girl who took my order, she seemed confused, and asked another girl in the back to come out. The 2nd girl told me someone else must have taken it. I was sitting at the 1st table by the pickup counter - it was never put up. After quite a bit of back and forth, she offered to make it now. I declined. At that point, no apology had been offered and no sense of urgency was displayed to get me the sandwich I had paid for. I asked for a refund and was told they couldn't do it. They took down my information and said the manager would be in touch. That was 2 weeks ago and no one has contacted me. I was issued a refund for the sandwich. The lack of care and customer service was appalling. I understand mistakes happen but at no point did they try to make it right and insisted that someone else had taken my order. Even if that was the case ( it wasn't), the order should have...

I never leave reviews but after today’s experience I think I have to. I can’t lie, I used to love Waterbean, but after today, I shall not return. I ordered a Vietnamese coffee for $6.47 only for the barista to fill up my coffee cup, less than half full. As soon as I got my Vietnamese coffee, I took a picture of my less than half-full cup because I was so shocked. When I approached the counter to politely ask why it wasn’t filled all the way, she goes “that’s just how it is because I didn’t put ice”. She also begged for a tip and made a face if I didn’t leave one so for that, I have to give the service a one star as well. My friend also ordered a hot coffee and the coffee wasn’t warm whatsoever and had giant chunks of coffee grounds at the bottom of the cup. If you want overly priced, half full, mediocre coffee, waterbean on metropolitan is the place for that. I hope they fix their customer service and their quality of coffee in the...