Thai Fresh — Restaurant in Charlottesville

I just wasted 25 minutes of my time waiting for an order that they got completely wrong TWICE. I walked up to the register at 12:10 PM, and placed an order with a woman for chicken fried rice. Two minutes later, she walked over and brought me the wrong order. I told her that it was wrong and she looked confused and almost seemed to suggest that I was wrong. I told her what I ordered again and then she just left and took it behind the counter. I figured my actual order would be brought out me within a few minutes, but then waited about 10 more minutes and it didn't come out. I walked up to the counter and asked about it, and she said that it would be out in a few minutes. I then waited 10 more minutes and was getting frustrated because I had to leave soon for a meeting, so I went up to the counter again and spoke with someone else. She had no clue what I had ordered, so I told her that I ordered chicken fried rice, and then she spoke with the cook who appeared to acknowledge the order as though he was about to start cooking it. I sat down, and within 30 seconds that person walks over and hands me a plate of Pad Thai. Somehow, they managed to get my order wrong two times even though I had just told her 30 seconds ago what I had ordered.

Also, while I was there at least two other people complained that they had been given the wrong take out order and had to walk back to get the correct order. Their problem is that they don't take down customer names, and they don't give out numbers. They just try to go off of memory. That's probably fine when there's only two or three customers in the restaurant, but when it gets a little busy that is clearly not...

This was my first time trying Thai Fresh. I ordered through a third party delivery service and food arrived quickly, everything was hot and well packed!

The green curry had nice spice to it, which was a pleasant surprise since there were no options for spice levels or spice on the side when ordering. It was a little weird to have steamed broccoli and carrots in the curry, but not a total turnoff. Neither of those ingredients were listed on the menu and I'd prefer them left out next time. They were both a little mushy and just didn't fit with the dish. The tofu and curry sauce/broth were both on point though! Would love to have this again with fresh basil.

I don't really love pad thai, but I always try it when my partner gets it. I actually liked this one. It was hot, fresh and had great flavor. The portion was very generous, especially for the price! The chicken was perfect.

The"Drunken Noodle" was not really Drunken Noodle. I wish they'd call it something else. It tastes more like a cross between lo mein and a stir-fried noodle dish from a Chinese restaurant. There were no typical Thai flavors in this and no resemblance to drunken noodles at all; they use spaghetti noodles. Having said that, it's not a bad dish. If you want stir-fried, salty-ish noodles, this is a great value. Huge portion at a very reasonable price. We would actually order this as a side dish to share. I wish there was an option to order it with the rice noodles they use in the pad thai. It would work much better.

The Thai tea was huge and very good! Definitely sweet, but that's typical. Would get again for sure. It was big enough for two of...

Very friendly and helpful staff, great prices, good atmosphere. Incredibly fast food preparation. I really wanted to give more stars because of all the good things about this place, but in the end I would rather eat at home than be disappointed by the food.

The food quality was just so lacking in my opinion. We tried two soups, pad Thai, green curry, spring rolls, and Thai coffee and Thai tea. Out of all that, only the spring rolls were delicious. The rest of the dish flavors were flat, one or two tasting notes at most. The meat and shrimp seemed very low quality. The tea/coffee tastes like it came from a powder mixture. The rice noodles were mediocre quality. The green curry seemed authentically cooked, but almost as though it was an inexperienced chef - overly watery with all spices settling to the bottom. Finally, everything was served in plastic tubs. This I could easily forgive if the food was good, but that combined with low quality food just solidified my view that I'd made a poor...