Niedlov's Cafe & Bakery

Really disappointed by my most recent visit to Niedlov’s. I have visited previously and have enjoyed their food as well as recommended it to guests in town for my wedding. Unfortunately, this past Friday my experience was spoiled by the unfriendly and inattentive service my party and I received.

I placed a pickup order at 8:50 a.m. Friday morning for 4 coffee beverages, one breakfast sandwich, one slice of quiche, and one sticky bun. In other words, only one food item that would need to be made to order. My order confirmation estimated the order would be ready for pickup at 9:25 - quite a long wait for a relatively simple order, but not a huge deal. A few minutes before 9:25, when our order still had not appeared, my friend asked a staff member who was fulfilling pickup orders for an update. I was shocked by the disdainful look she shot us and the air of condescension with which she informed us it was only (then) 9:25. We had patiently waited for 35 minutes at this point and we were only inquiring, not complaining. Such a simple request for an update doesn’t merit the aggressive response received.

While we waited for our food for a few more minutes, it became apparent that the barista was not working on our coffee orders - now several minutes after our pickup time of 9:25. When I inquired with the barista to confirm he had received our coffee order, he suddenly found a paper with my name and order on it. Despite having forgotten to begin our order, he again delayed our order by making at least six craft drinks that had just been ordered at the counter. I stood in amazement as he prioritized these much more recent coffee orders over a large order that had been placed at this point at least 40 minutes prior, which he had forgotten or ignored during that time.

When our food came out a few minutes later, I realized I had forgotten another friend’s order for toast with avocado spread. Online, this option was available - toast with avocado spread added. My friend is vegan, so she didn’t want to order off of the menu for the avocado toast with egg on it. Back we went through the line to order a piece of toast with avocado spread. When we gave this simple order, we were met with yet another employee sneering at us, haughtily asking “How would I even do that?” Perhaps she should review the online ordering which plainly includes this option.

I am giving one star only because the quality of food and drink remained high. In the future I look forward to finding new places to get breakfast and coffee in Chattanooga.