Starbucks — Restaurant in Chattanooga

Just went through the drive-through. Asked for two Venti Iced caramel macchiatos with an extra shot of espresso but in a trenta cup so that I still have the normal proportions of milk - yes I’m aware that leaves space in the cup and it gets more ice. Jay informed me that he’s not going to do that - because espresso drinks cannot go into a Trenta cup. 🤦🏼‍♀️ I told him that I order it that way elsewhere when I need extra caffeine and it’s never been a problem and he said well I’m not going to do it - it’s against the rules - but I can do everything else you asked for. I would’ve paid the the larger cup just like I paid extra for the shots although it’s not going to be full - I just wanted the same amount of milk with more coffee so it doesn’t taste like straight espresso. Needless to say these are what I got for $28.63 (with my whole order) they can’t even fill the Venti cups to the top that I paid for. 🤦🏼‍♀️ . Won’t go to this location again - drink that’s too strong now - a cup is what 10 cents. Come on y’all - I didn’t ask for something free - only what I PAID for . What if I had brought in my own larger cup? Is that against...

This has been my go-to Starbucks for more than 6 years. It has been a wonderful place with friendly knowledgeable baristas who made fantastic coffee! Sadly things have changed in the last 2 months. My afternoon tall Pike Place with cream is often only luke warm and tastes like it's been in a thermos too long. It's missing the zip and deeply satisfying flavor that I used to think only Starbucks could create with their brewing process. Today I tried twice at this store to get a fresh hot flavorful cup of Pike Place and was disappointed both times. The barista was very nice and re- made the coffee after I said the first cup was not very warm or very flavorful. Unfortunately the second cup tasted just like the first!! No sense going back to Starbucks on 153 anymore. I will take my afternoon coffee business to the Starbucks in Target on Hwy 153 or the store at Hamilton Place, where they still seem to know the magic of brewing hot, deeply flavorful coffee for...

I come here frequently, but the last few times have been dissapointing. Last week I came through drive through and asked for my drink with modifications and was instead told by Tyler how it should be made instead of how I asked for it. Today I came back and ordered the same drink and was told again how it should be made, this time by Brando. My modifications included heavy cream, no ice, and a shaken request. I received my drink with ice, with milk instead of heavy cream, and "stirred" on the label instead of shaken when it was neither. Lastly when I mentioned to Arona that I ordered no ice, she responded that it was to "keep the cream cold" and came off abrasive to both me and my sister, and lacked customer service skills. I have ordered this drink as my regular at other locations, and it has never been a problem until now. Gwenyth, and Angel had great customer service last week and I hope the rest of the location can learn from...