Baskin-Robbins — Restaurant in Cheyenne

I have been going to the B&R in Cheyenne for five years and today was the worst experience there I have ever had. I oredered a milkshake and when it was given to me it was not full and I pointed that out and was told they were having a hard time with the ice cream. If you pay for a gallon of gas you expect the entire gallon not just most of it. My milkshake was not full and the ice cream was hard excuse does not cut it. My Mother ordered an ice cream cone and the scoop did not fill the cone and my Mother had to order another scoop which up until today she has never had to do. I would like to talk to the Manager to see if thbis can be worked out and if not well I will go elsewhere for my...

Went to Baskin Robbins last night. And tonight. The most polite people I've ever met. Greeting me as I walked in. One girl in particular, Cheyenne, was very nice to everyone who walked in; greeting everyone even though it was busy. I believe the other girl, Shannon, did the same. They asked me how my day was and didn't make me feel like I was asking them to help me. They just did, which is a hard aspect for teenagers in the world community. I would most definitely recommend going here. And if you happen to run into these wonderfully polite girls, be sure to say hello, you won't regret it. Thank you very much girls for showing me good customer service...

Employees seem like they can’t be bothered. Last night we went at 9:15. Hours online and posted next to the door say they are open till 10. Open sign was on. But they turned us away saying they now go by a piece of paper on the door that says 9–which is in tiny type so you can’t read it from the door. There were four of them just sitting around in there. Last few times we went they were more worried about door dash than customers in front of them and rarely have hot fudge or caramel in the hour before closing. You never see the same people twice in there which makes me think it must be a bad place to work. Probably won’t be...