Domino's Pizza — Restaurant in Chicago

If I could give this Domino's zero stars I would. So many times we have waited an hour and half to two hours. The app will show that the pizza is ready within 20 minutes or so and they it says it is being inspected (aka it is sitting under a heat lamp becoming rubbery). I don't get why this location has such an issue. I have ordered Domino's my whole life and have never experienced such bad service. Hell, I have ordered pizza my whole life and never experienced this kind of horrible service.

Update: I called to complain. I immediately asked for a manager when someone picked up and the man who answered said he was the manager. I started complaining and without warning, the man put me on hold. About ten minutes later, a woman picked up (Cindy N), who said she was the manager. I explained that the man I spoke to said he was the manager and she said it must have been one of the drivers. The female manager became very rude and just kept stating they were very busy and "what do you want me to do?" She also kept saying it is only $20 of pizza to which I informed her over and over again that the money is not the point. She could not answer simple questions of why this location always has this issue. Nor could she answer why they start making the pizzas so far in advance if they know they are too busy and that the pizzas will sit under a lamp heater.

Meanwhile, my significant other decided that we should just order some where else. He ordered on the Caviar app from Pizzeria Bebu when I first called Domino's (at least 15 minutes after we got an auto call saying our pizza was on its way. We live less than half a mile from the dominos). Our pizza from Pizzeria Bebu came before the dominos! Needless to say, we turned away the dominos pizza when it finally arrived two plus hours...

Terrible. I'd give 0 stars if possible. 3 hours and no idea where my pizza is. It was cooked in 20 minutes. Now it's been sitting at the Dominos location for almost 3 hours. It's my bedtime - I'm trying to cancel my order but I can't because nobody is picking up the phone. I've been on the phone waiting for 36 minutes and counting. I keep forgetting how bad this location is - Why did I think it would change over the course of the past 4 years.

Update 1: dominos hung up my call after waiting 57min on the phone. Feel like I should be getting paid for my wasted time. I hung up on my 2nd call after 98 minutes.

Update 2: Went to bed after waiting 6 hours and unable to contact dominos. I called in the morning and the manager who answered was extremely rude. After telling him what happened he said dominos canceled the order because the driver couldn't reach me (which was a lie) because my order never left the store. He just sounded annoyed and 'apologized' as if he was reading a script. He made it seem like I wronged dominos, but after the phone I was like 'wait a minute... I was the one who waited 6 hours and no food and got treated like dirt.'

This location should be shut down or restaffed. I've had nothing but problems from this location for the past 4 years. Don't ask why I keep putting myself...

Four hours for a pizza? Your kidding right? Where to begin? They dont answer phones. Waited twenty minutes to someone picking up and breathing like a neanderthal and placing me on hold again. Called again for a ten minute hold, got placed on hold again. Finally someone named Amanda had the nerve to tell me there's a two hour window for delivery. I placed my order at 11:00 pm. She tells me they go by priority and mine had not been made until atleast 12. She wasnt sure tho..k cool. It takes four minutes for dominoes to make their pizza. Driver leaves at 12 30 am. Order comes in at 1:30am. Mind you, I am less than a mile away. Seems like they dont even care and this is normal....which is pretty sad. Dont waste your time. She said dont worry though your pizza is in a warm bag. How reassuring. She also reminded me that the pizza tracker is totally off and to never go by it. Thanks for that. I applaud your invaluable customer service. LOL. It was cold as ice and had no sauce. The manager Edgar isnt any better either. Shut this place down or get new management you guys need help. Oh and atleast TRY to sound remorseful. Does this pizza even seem edible to you? Yeah. Dont. Order. From. Here. You see how many negative reviews this location has?! You SEE WHAT THIS PIZZA LOOKS LIKE? Shame on you...