The food was very good and the location was perfect, however our experience was ruined by the horrific service. We were there for dinner on Saturday. It was the first time my friends and I came to Giordano’s and we quite enjoyed our deep dish pizzas, but our server Miguel was the worst server I have ever encountered and the effect that had on our experience cannot be overstated. I hate to describe this situation in such a negative way, but our server’s lack of care and respect was so baffling, I don’t know how else to put it. Throughout our entire time there he looked absolutely miserable from the way he greeted us by abruptly just saying “what do you want” to him rudely interrupting my friend while she was asking him a simple question about a drink she wanted to order. He seemed constantly annoyed for no reason and was so off-putting that it made us scared to even talk to him again.

Our drinks took over 15 minutes to arrive, and when he finally did bring them, he didn’t even so much as say sorry for the delay. Meanwhile tables that arrived after us got their drinks before we did. Our drinks weren’t even complex, it was 4 waters and a coke. We would have gotten different non-alcoholic drinks if our server hadn’t refused to make us any, even though he was also one of the bartenders. If they simply aren’t able to make a non-alcoholic version of a drink for some reason at this restaurant then it wouldn’t have been our server’s fault of course, but that’s still no excuse for his tone when speaking to us. Despite this, we still said thank you to be nice and friendly, and in turn he just grunted while walking away. This type of response was a common occurrence throughout the evening. My friends and I all work in the service industry and so we understand the problems that can arise in restaurants and the unfortunate things that can impact someone’s service. So we we stayed nice and respectful the entire time no matter how poorly our server was treating us, hoping that at some point it would get a bit better. But even though he had many opportunities to improve the situation, he never once even cared enough to try.

When we ordered our food, he rudely interrupted and dismissed my friend yet again while she was simply asking if it was possible to change a single pizza topping. He didn’t ask if we wanted anything else after dinner he just immediately brought us the bill after we said we needed a box for the rest of our food. At one point he ripped my other friend’s coke glass out of her hand while she was still drinking it just to get her a refill! For some reason he couldn’t wait 5 seconds for her to at least finish her sip and put down her glass first. This kind of behaviour is unbelievable and completely unacceptable.

On top of all this, after we had paid the bill we later realized that there was a charge for an extra pizza on our bill that we did not order. Luckily we were still able to go back to the restaurant and speak to a manager about it to sort things out. The manager was very nice and helpful and we were extremely pleased at how he handled the situation. He even refunded us the difference on the bill for the inconvenience which wasn’t expected at all but was very much appreciated. But we learned that this mess was caused by our server not properly taking accountability for a mistake he made. This just goes to show how far our server’s carlessness and inconsideration reahces. Not only did it sour our evening but we also could have easily been overcharged had we not realized his mistake. This disappointing and infuriating experience is so unfortunate given that Giordano’s seems like a good restaurant with well made food, but I will now think twice about ever coming back here again.