Jimmy John's — Restaurant in Chicago

It's Jimmy John's so some of the sandwiches are really good. Some are average like the Cubano, which was a little bit of a disappointment (That of course has nothing to do with the team members making it. It's more that I felt the flavor didn't come out (based on the description of ingredients -I think it might be better if the cheese was melted or the sandwiches had a toasted option) my first and only time having it. But that's not on this store... I think it's the lack of toasting making the cheese more flavorful etc. But that's a minor thing.

Today, I had the totally tuna and it's always consistently good. The potato salad side for the cost is a little sparse but it's definitely not bad. Their Diet Coke fountain fizz is just right... never flat like some other places that I've been to.

Also, they do an awesome job with my Turkey Tom.

The staff does a pretty good job of keeping the place clean and they're always responsive when I wish them a good day which is nice because in some places that totally isn't the case nowadays sad but true.

I enjoy my getaway for a little while during lunch And that's due to the diligence of the staff keeping on top of the place so that it's always a pleasant...

Can't believe the management at this place! I order delivery from there all the time. I order so much, the delivery driver knows me. Sometimes I wait over 45mins to get my sandwich, when other times it's less than 20. And MOJORITY of the time I receive my sandwich incorrectly. And I literally order the same sandwich every time! I am very patient with them and will wait for them to bring me my correct order. But the last time, I waited 45mins for my sandwich and it was wrong. Waited another 35 min for my correct sandwich, and they still made it wrong. I told them it's been almost 2 hours and I wouldn't want to wait any longer, so they said they would give me a credit. When I called this time to receive my credit, they only wanted to offer $3 off my $16 sandwich! The manager argued with me telling me we sent you the correct sandwich eventually, which they never did. After going back and forth with her, giving me additude the whole time, she said the best she can do is a $5 credit... I mean come on. It's a sandwich! As a former employee of JJ, and a P.I.C. (manager) I am truly disappointed in the way they operate and how they handled the situation. I will not be ordering...

I had the worst experience here i order an delivery Monday and I called 30 mins later and still no show so I came in and pick it up 30 mins later still not done..the customer service sucks. No one knew anything ..the gm was an short girl she act so clueless of what was going on .They ran out of ham,cheese,turkey ...I had to wait they ran out of bread..had long line ..not enough ppl ..driver's was auging about delivers ...it one one girl ..I believe her name is .Aysah she was only sane person in there I let her know I was angry .And it has been an hour and I still haven't got my meal. She said give her 10 mins and she made my $115 order and got all my sides...she even offer me drinks for my wait and kept saying sorry ..she need to have her own store or be an GM there .the other lady needs to be demoted..and the manger...