Peet's Coffee — Restaurant in Chicago

I'm a regular here since the shop opening, despite never being on the app. Peet's is now a soulless coffee corporation shadow of itself and has nearly none of it's historical and storied greatness in product and customer service of decades ago. The service and product quality have gone downhill to the point of being personally offensive. Workers here act as though they're being inconvenienced to do the jobs for which they are employed. They lack self/situational awareness, emotional intelligence, and any commitment to customer experience. It is a shame they either don't know how to do their jobs or they hate being there or both. I come here because it used to be better. Now, this is just as bad as Starbucks, but with a worse attitude, and this passive-aggressive, sarcastic attitude is delivered by the manager George here, not just...

Extraordinary peet coffee today visit. Lani met Brittany and John 1st time visited this location. Very nice sophisticated area here. Few staffs and lady who made my drink forgot ask her name. I ordered Havana cappuccino was very yum and staff made it extra hot temp for. Highly recommend Nice sophisticated peet location here. Today was my bday too. Staff was very nice let me have souvenirs empty cups too. Promised Will visit here again🙂😍. 10 stars Highly recommend

Aug 30th Friday my 2nd visit here. Amazing try Peet new flavors drink Fiery Mocha. Fresh yum flavor. Great thanks appreciate Madeline Who made Lani today drink Very warm welcoming staffs. Lani encourage ppl visit try new flavors. Staff did make hot temps drink ask...

The first time I went to this Peets recently, I placed an online order. I didn't notice where the online pick up area was, so I intuitively went to where people pick up their drinks. I was there for a while waiting for my drink and no one even bothered to acknowledge that I was there until I heard them call a drink, and asked about it. It wasn't mine, but it took me inquiring about the drink, while mine had been sitting around for a while(it was warm, not hot) for them to even say anything, even though they werent busy. You would expect good and friendly service if you're paying around 7 bucks for a drink. The second time I went, the shop was closed early. It didn't reflect that on the app so I drove over...