Sound Bar — Restaurant in Chicago

Where or where do I begin. Okay - I got it…

Let me preface. I’m a long Chicago resident who has visited Sound Bar a few times in the past. Never was an amazing time, usually over crowded - but certainly attracts well known DJ’s. Prior to the weekend, I purchased tickets to BTSM for Saturday through Sound Bar’s partnered ticket exchange See Tickets Us.

Upon arriving to the show at 1 AM COMPLETELY sober (BTSM showtime 2AM), I was denied entry as Sound Bar said that my tickets were already scanned. Not only was I denied, but wildly disrespected for asking them to scan again.

Upon scanning my tickets again, the tickets were still rejected as “they were already scanned”. Please allow me to mention that NOBODY has access to my email and the tickets were purchased directly from sound bar affiliate.

After being obnoxiously humiliated by the young lady scanning tickets, I politely requested to speak to the manager. I was told to move to the side (as I did) and noticed a bouncer approach. Since I was being kind the entire time and following direction, he didn’t make any acts to remove me from the side of the line.

After waiting 20 minutes for a manger, another woman named Torey (not manager) approached me. After hearing me out (although it felt she was ignoring every detail), sympathized but ultimately said she couldn’t help me. I provided identification, receipts and the results were still the same. Torey said that I must contact See Tickets US in order to figure out the problem. At 1:00 AM on a Saturday, this was impossible.

After settling on the fact that Sound Bar wouldn’t let me in although showing proof, I requested that Torey provide her email so I can provide proof to the ticket exchange that the tickets were invalid. She refused to offer any email, but said that I could call sound bar the next day by chance they might give me proof. I knew by her response that she was avoiding any accountability. This was honestly the STRANGEST response as I was completely patient and corporative. At 29 years old, there’s bigger arguments to be had.

After receiving the same response over and over of “I can’t help you”, I left the venue and directly emailed See Ticket US about the situation. After leaving, my friends who were already in the bar saw Torey and this young lady laughing as we turned our backs. Honestly not sure why they even laughed for how respectful I was. With that, my friends immediately left the venue from disgust.

Today, See Ticket US said that they contacted Sound Bar and that Sound Bar denied any refunds - and so See Ticket US would not be providing me my refund of $90. No further explanation.

It’s my own fault for staying out till 1 AM, but as someone who considers themselves a professional and avid concert goer, this whole experience was absolutely inexcusable.

Go to literally any other venue than this place. They won’t take care of you. They don’t care. It’s a slummy money grab and you are just a fish in their pond. Coincidentally enough I work directly with employee retention and performance. Sound Bar...

Last night me and my group of friend attended Sound-Bar for my friends 21st birthday the night started out fine the music was going everything was normal after a couple hours we got burned out so we sat down on the couch by the bar shortly after a younger guy comes to sit down near us in the one spot on the couch I see a security guard come over and start talking with the man mind you the two of them are no further than 2 feet away from me and my group I continuously was peaking over my shoulder to make sure nothing was happening as the girls were in front of us and I wanted to make sure everyone was okay as I’m standing there the only sober person in my group literally just standing there talking with my gf playing Pokémon go this double wided XXL security guard start shining his flashlight in my face and telling me that “me and my buddy need to go” me being so confused I start asking what’s going on and he’s saying that I need to leave and I don’t need an explanation me being confused after paying 50$ to get into the venue and literally just hanging out with my group who at that point had been sitting on this couch for 20 minutes shortly after me just trying to get an explanation and trying to explain to security that I had no clue who this man was and how he wasn’t even part of our group the XXL double wide security guard called back up and had me walked out being so confused and angry at this point I asked the man escorting me if he could just explain what’s happening he just told me to wait here and he’s gonna ask the guy why we got kicked out he never returned to talk to me and in the end we left now I’m not sure why the security guard felt the need to do everything that happened idk if it was him just power tripping or him grouping us with that man since we had Asian people with us and the guy was Asian i don’t know I was never given an explanation and was embarrassed for doing absolutely nothing after spending 100s between fees tickets and drink this venue is awful the music was mid and worst of all the staffing led by the XXL double wide body guard take your business elsewhere they don’t deserve you’re money or kindness -10/10 and Mr security guard if you’re reading this do better homie don’t just group people together based on race the least you could do is take someone outside and talk but I’m sure ur little man ego played a lot in how you handled the situation hopefully you’ll do better next time.

Based off other reviews the large mangled tatted XXL security guys name is Herbert well Herbert you’re...

I will never go back to this establishment again. My group of 26 paid 1200 dollars to get VIP for my good friends 30th birthday. When we arrived at the club just before 11 the lines where long and we were told we had to split our group in half. Half the group could go in right away half would have to wait to go in. I was initially fine with this because I thought the club must be packed look at how long the lines are to get into this place. I was in the second group of people and when we finally were allowed into the lines, they were moving slowly but all of a sudden they lines started moving really fast. I wonder why this could be? Well it was because it was after 11:30 and everyone had to pay an addition 20$ to get in. So the entire second half of our group had to pay 20$. The biggest thing is once we got into the club after paying the additional 260$ the place was dead and no where near full. The promoters where purposely stalling the lines so they can rake in the extra 20$ off of people. I cant believe this is how they would treat people who would pay all that money for VIP. Once I finally got inside I started drinking and trying to enjoying myself. Our VIP spot was on the main floor but up 2 steps. Lots of people were standing by the steps and I was walking and talking and stumbled down these two steps. I put my hand out to steady myself and it landed on one of the bouncers. The dude got pissed and pushed me and started yelling at me. Its like dude common you're getting paid to keep your cool under pressure and when crazy stuff happens in the club and your going to flip your lid on me for tripping when I'm drunk? My group will never go back this club after how we were treated by the promoters and management. If you want to get screwed over and pay extra $ go to Sound...