Subway — Restaurant in Chicago

Subject: Unpleasant Experience at Subway Location

Dear [Subway Manager/Owner],

I am writing to express my concern regarding a recent experience I had at your [Subway Location]. I ordered a white bread chicken sandwich with pepper jack cheese, but when I received my order, I was given a veggie sandwich instead. When I politely asked the staff member if chicken had been added, I noticed the total on the bill seemed higher than expected, and I inquired about it.

To my surprise, the staff member responded by raising her voice and accusing me of trying to get food for free, which I found both unprofessional and uncalled for. I was merely asking a clarification question about my order. When I politely requested the correct charge based on the sandwich I had ordered, things escalated unnecessarily. A male employee then intervened, using offensive language both in English and Hindi, which I found disrespectful, especially considering that I was only trying to resolve an issue in a calm and respectful manner.

I understand that mistakes can happen, but I believe that customers should always be treated with respect, regardless of the situation. It was deeply disappointing to experience such behavior, as I always expect a high level of customer service at Subway. I would appreciate it if you could address this matter with your staff to ensure that such behavior does not occur in the future.

Thank you for your attention to this matter. I look forward to hearing from you and hope that this issue can...

My husband and I visited this franchise today.Wow what a big mistake. The young man Steve was very patient with us ordering since we were undecided what to order.I asked can he take someone else's order while we decided what we wanted to eat.So mean time the manager comes out very rude.I asked can he put more meat on my sandwich. He said something under his breathI felt that was rude since I am buying my food.He Continues to talk to me very aggressive. At this time I told him I didn't want him to fix any more sandwiches for me asked Steve can he fix my other sandwiches. In which he was doing. Now this manager is still talking to me . My husband says we will not come back here again.This manager gets angry and says dont come back.My husband got really upset and asked him not to speak to me that way.I told my husband come on lets go before it get out of hand.I have never had a MANAGER speaks to customers that way. My next step is Calling Corporate and put in complaint on this guy...

Worst Subway ever male and female employee was very rude. I did an online order and was given 2 wrong sandwiches when i called to let them know i was told they were out of the meat I ordered so he just replaced it with something else. I said I don’t eat this and requested a refund and I was told we don’t refund online orders then he said i have a customer and hung up on me. I then went back to the restaurant and the meat I originally ordered was right there he was still very rude snd upset that I requested a refund which he refused to do he finally made the sandwiches with an attitude after we argued because he kept hollering it’s still chicken and insisted i should just eat what he had given me I don’t want to eat anything he prepares for me at this point i rather dispute tue charge with my bank I will never purchase at this location ever again you made a mistake just give me what i paid for without...