Hong Kong Delight — Restaurant in Chicago

Walked in today 10/13/23 Although there were two men sitting in the restaurant eating but there was nobody behind the counter to take the order. After 5 mins I ask the men eating was there anybody to wait on us they replied "yes, he's back there somewhere." O.K. after another 5 mins 3 more people entered and we waiting and wondering when we were going to get service.After calling is anybody here the owner comes out and screams "Shutup" , and we the customers were wondering why is he yelling like that then he proceeds to say " If you can't wait, you all can just leave" again yelling. Needless to say we all walked out. I'm not sure what was going on but our concern was mostly if he was having a bad day I can understand but to talk to your customers like that I didn't want to trust him with my food that's for sure. With all the crime going on we the customer was just wondering if everything was ok especially since nobody came out to take our orders for basically the 15 mins. I mean at least put a sign up saying you'll be back or something. I will be going on YouTube to learn how to cook my own egg foo young or pick another place. Wow!! before covid his service was great, but after covid well let's just say just close the business if you can't give good...

I ordered egg foo young and the orange chicken combo meal. The order was called in for pickup. The egg foo young was very over cooked...almost to the point of being burnt. The thickener( perhaps cornstarch) that was used in the making of the gravy was not properly mixed or perhaps the gravy was a reheat from a previous day as there were big jelly like balls in the gravy. The beverage was not packed in the takeout bag for the combo meal. The wonton was also way overcooked. The inside was a dry little ball. It also had the appearance of something that had already been precooked and refried. The consumer of the orange chicken ended up having a very upset stomach. There was a guy that use to work in the restaurant that was very kind and friendly. The food has gone downhill since his departure. If in the area, and you want American Chinese Food, there are better options...one being Chinatown which is not...

I tried to look at the menu but the website was down. When I arrived, parked and walked in the guy behind the counter did not even look up for a second to to say hi. I looked around the counter and I did not see any menus available. I had to greet the guy for him to acknowledge my presence. I asked for a menu, and he replied that he didn’t have any and for me to go online. I replied that I attempted to go online but the site was down. He just replied “we’re not taking orders right now”. I just said okay and left the establishment. I just want a little customer service with my food. I will not spend my money at establishments that can’t provide the same courtesy and respect...