Winter's Jazz Club — Restaurant in Chicago

Great show, but we were disappointed it only lasted an hour. We made the mistake of choosing seating on the left side as the singer's back was turned to us. I ordered an old fashioned and basically got a cup of watered down ice. Any good bartender would never serve that. My fiance ordered a martini that tasted mostly like sour mix. They definitely give you the bare minimum while charging $13+ for drinks. I was going to brush it off, but when my Fiance ordered her second drink, it never came. I did not tip or complain in person because the show was over, and we were ready to leave after that. I complained to them on square about it and this was the owner's unprofessional response:

"Hello Ryan,

I'm sorry you were disappointed but we pride ourselves on pouring proper drinks with the proper amount of alcohol. Our bar staff measures the alcohol in every cocktail and follows a recipe. Allow me to say that it's in poor taste to stiff your Server with no tip as she's not the one who poured your drink. The next time you're dissatisfied at a place of hospitality I would encourage you, out of basic fairness, to address any issues with management while you're present so there's an opportunity for something to satisfy you. Leaving no tip and complaining afterwards is especially classless when you enjoyed tickets which were 60% OFF. Very sincerely, Scott - owner"

Sorry, but you shouldn't speak to people in this way and expect to be in the "hospitality" industry as you put it.. Calling me classless is over the line. Good luck serving overpriced watered down drinks and responding this way to...

This is a great little club. The fears of obstructed views from concrete columns is over blown. Although a few seats are technically behind 2 structural support columns, they didn't totally interfere. A small bit of the stage from a few tables is blocked, but they can still see the stage and the performers. So don't let this stop you. We bought tickets ahead of time, but I don't think that was totally required, the house still had several open tables when the set began. We arrived an hour early to be sure to get "good seats", but that was a bit early. Probably 45-30 minutes will be enough. That said, the site says all general admission seats, but when we arrived all of the center seats were reserved. Even though we arrived an hour early, we could not choose any of them. The seats are also a bit uncomfortable for more than about an hour's use. The drinks are strong and reasonably priced. Although strong, very tasty. We had tickets to the 9:30 set (which cost the same as the 6:30 set) and the show was slated to run until 11pm. When we arrived at 8:30, the 6:30 set was still going. It wrapped around 8:45. Disappointingly, our set wrapped at about 10:40. We saw the Kimberly Gordon Trio. They are absolutely amazing. Search them out wherever they are performing! But, there was one disappointment... The trio, as great as they were, were missing their drummer...

First off I'd like to state the music and atmosphere/ambiance is fantastic for such a venue. The bartending staff by far, is the worst, most disrespectful I've ever seen, anywhere, ever. We waited in the lounge for approximately 45 mins (as the earlier show ran long...no big deal), however, waited at the bar 3 times after waited to be approached as the surrounding tables were. Tried getting the attention of the bartenders (2 of them) and they wouldn't even look over. Let me state, the bar seats maybe 10-12 with 4 little 2 person side tables. The one bartender even so far as walked up to me, grabbed a drink in front of me and drank it then promptly walked away. Disrespectful, tasteless, classless staff that should be serving fries, not drinks at such a nice establishment. I didn't dare speak to the host as my luck, I'd be served spit-in wine for the rest of the show once I finally got served. I paid $70 for vip tix and got a great show, just horrendous service. I'll assume they're someones family members and it's pity employment. Overall, great show, great venue, worst service prior to being seated. I'd definitely recommend if they had better service. I guess they don't like making more money from patrons for drinks. If you don't drink, you'll enjoy yourself, just stay away from the bar. ...