I Stopped By This Place For The First Time Today, And The Service Was Extremely Poor. My First Order Was A Side Order Of Hashbrowns, And My Second Order Was For A Chai Latte 12oz. After 15 Minutes Of Waiting For My Chai Latte, And Observing Other Customers Who Orders Were Placed After Mine, I Approached The Cashier, And Politely Asked About My Chai Latte, And it Was At That Moment Things Went Left. I Was Interrogated By One Of The Girls About Whether Or Not I Had Actually Ordered A Chai Latte, Did I Pay For The Order With A Credit Card, What Size Drink Did I Order And So On…..I Pointed To The Lady That Had Taken My Order (Virginia) And Finally, I Guess, I Was Vindicated From Being A Chai Latte Thief!!🙄 The Barista Was Asked To Make A Chai Latte Because Apparently, My Drink Was Never Made And Then The Barista Turned Around, And Yelled, “ANOTHER CHAI LATTE”? The Audacity Of Her To Sound Frustrated About Doing Her JOB Is MIND BOGGLING!! Meanwhile, I’m Still Waiting For My Side Order Of Hashbrowns As Well. After FINALLY receiving My Order, I Tasted The Chai Latte, And It Tasted Like It Was Made Out Of PURE FRUSTRATION!!! ZERO FLAVOR AND CERTAINLY DIDNT TASTE LIKE IT WAS MADE WITH SOY MILK WHICH BY THE WAY, IS WHAT I ORDERED!!..Oh And The Hashbrowns Well, As You Can See They Are EXTREMELY UNDERCOOKED!! So WATERED DOWN Chai Latte And RAW Hashbrowns, But I’m Still In Good Spirits On The Wonderful Wednesday😃 Whenever I Try A Restaurant For The First Time, I Order Carry-out From The Side Order Menu And Populär Hot Drinks Because If The Food And Drink Is HORRIBLE, Then It’s Not A Significant Amount Of Money Wasted..By The Way, It Seems As Though Some Restaurants Are Intentionally Providing POOR SERVICE To A Particular Type Of Customer In Hopes Of Them Never Returning, And Although I Didn’t Get That Impression From This Place, It Doesn’t Negate The Fact That My Overall Experience At Cupitol Today Was An IEPIC FAIL!!!..My Suggestions To Cupitol Would Be For Your Employees To Be Respectful And Mindful Of Your Customers Time By Observing How Long They’ve Been Waiting To Receive Their Orders. Make Sure Your Customers Are Provided With A Receipt After Each Transaction Because, I Wasn’t Provided With A Receipt. If There’s An Error With A Customer’s Order Please, Don’t Make The Customer Feel As They’re At Fault For Simply Being A Customer. Make Sure ALL Of Your Customers Are Served EXPEDITIOUSLY Because That Certainly Wasn’t What I Experienced On Today!