Naked Lounge — Restaurant in Chico

I appreciated visiting this establishment for drinks during lunch. After receiving my receipt via email, I reached out online to inquire about the inconsistent pricing for the same drink on previous occasions. The manager promptly responded, acknowledging the error and thanking me for bringing it to their attention, which would help ensure the staff is on the same page with prices in the future. However, during my visit this afternoon, I encountered unprofessional behavior from a staff member with curly blondish-brown hair, who was notably rude and even turned her back on me. Another employee with a reddish-brown mullet hairstyle also displayed a lack of courtesy. As they did not wait on me, I chose to leave without being served. My question regarding the pricing discrepancies was posed respectfully, and I believe it was a fair question. Feedback is an opportunity for growth, not to be perceived as an attack. Unfortunately, rather than viewing my feedback as constructive, the staff seemed to take it personally, which is counterproductive. Had I not been treated like that, I wouldn’t have left the review.

On April 12, 2025, I decided to visit the Naked Lounge after some time, as I was in the downtown area. Upon entering, I greeted the staff, but I was met with a disapproving look from a staff member with notably curly blondish-brown hair. As I placed my order, she began to express her frustration to another employee about how I left a negative review about the establishment. Meanwhile, the employee with the orangish-red hair and nose ring, appeared visibly uncomfortable as I acknowledged the curly-haired girl's remarks. Despite the latter's focus on venting her grievances, the girl with the orangish-red hair attempted to guide her colleague on how to prepare my drink. The curly-haired girl then claimed that I had made the staff uncomfortable prior to my review, yet it was evident that her behavior was the source of discomfort. I found it perplexing that she could assert I had caused unease when she and another staff member had their backs turned to me, refusing to wait on me, prompting my departure. Ultimately, she stated that she would prefer I not return, concluding with a disingenuous wish for my day to go well. In response, I remarked that I hoped she would learn to grow up. Having worked in customer service for several years before graduating from college, I firmly believe that the customer is always right. I stand by my decision to voice my concerns in the past, particularly regarding inconsistent pricing for the same beverage. If a simple inquiry about prices can provoke such a strong reaction and lead to passive-aggressive behavior, I genuinely feel sympathy for her. Life is too fleeting to be consumed by anger over constructive feedback; such an attitude risks missing out on valuable experiences. I can only imagine how she would react if someone pointed out an error in their drink preparation. It seems this is how she and a few others handle customer interactions when mistakes are highlighted. I sincerely wish them the best in...

I have never had a good experience here. Over the past three years I've been in, and as the owners have changed around a few times in that period, I feel the quality and customer service has gotten worse.

Just one experience: I ordered a vanilla latte and they put condensed milk in it (by mistake I'm assuming because the next time I came in and asked if they put that in there and she rudely answered me that "no, we wouldn't do that" - well, you did) and when I went to correct the drink it took forever to get their attention at the bar and the Batista straight up gave me the stink eye when the girl running the register told him near the back to remake my drink. Not okay! The customers hear and see FAR more than you think, guys!

They also recently painted over the amazing mural of John Bidwell to allow a rotation of artists to come in and paint on the walls. That was my last straw because it was so charming and brought in a Chico feel. The facade doesn't blend in well with downtown anymore and the business does not have that "Chico charm" - warm and welcoming atmosphere with good customer service. They act so snooty to me every time I'm in there yet they've never given me a good enough cup of coffee for me to justify their behavior.

Ugh- sorry. This is long and vent-like but I've been avoiding reviewing them for so long because I really wanted to leave a good review the past few years and I've been so disappointed by them because they're supposed to be the artisan/hipster place in town, and they really...

Its a cool place to chill and relax, and I enjoy supporting local businesses, but this place needs a serious remodeling. I understand that they are going for a rustic, hippy, chill place, but its just too dirty here. The couches are definitely worn out, and need to be tossed. It looks like they found them from the landfill. The one in the back is falling apart. I don't understand why they never updated the flooring in this place. some of it is tile that is breaking apart, making the tables in the front very shaky. I almost spilled my coffee all over my homework after bumping one. I usually judge a restaurant on the cleanliness of their bathroom, and out of a 1-10 scale I'd give this one a 4. Its pretty nasty, wonder what the kitchen looks like. The door is the wrong size, and the lock is a hook. Your charging almost $5 for coffee and you can't reinvest it in the business itself. Also there and fruit fly's that never go away, they seem to like the toilet. Recently it seems that they chased out the homeless panhandling out front, which is a good thing. Petes coffee just closed down the street, and I feel its because no one wants to go to coffee and hang out with all of Chico's homeless. At this point I'd rather go to Starbux, at...