Hurricane Grill & Wings — Restaurant in Chula Vista

Just received the worst customer service that I have ever received. We’ve all had an order that was accidentally messed up or food took too long, etc. But, then to have the bartender make fun of me for his mistake has never happened.

I went here Sunday and ordered a drink straight from the menu, my friend and I both ordered it, multiple times. It was delicious. So much so, I went back again today because I wanted another one. I explained to the bartender what we ordered and another customer l, not the bartender, gave me a menu so I could make sure I was ordering the right thing. I confirmed that’s what we had. What he gave me was not what we had on Sunday. The items listed on the menu would look like what I had Sunday. It was a simple recipe listing vodka, lime, coconut water and simple syrup, so a mostly colorless drink would be what I would expect and what we got on Sunday. Instead I received a pink drink. I asked him why it was pink because the drink I had wasn’t clear and there was no ingredient listed that’s pink or red. He said it was pink from grenadine, which isn’t listed as one of the ingredients in the drink because grenadine drastically changes what a drink can taste like. When I told him that isnt what we got Sunday he blamed the other waitress saying she makes up her drinks but his was right, despite her’s looking how I would think a lime in a coconut would look and his did not. So, instead of making a drink the customer wanted that they received from the business previously he mocked me saying he made it right and then when I left I hear him making fun of me as I left. I wanted to contact the supervisor but I was too scared that he was the supervisor due to his arrogance. I have never received such poor customer service and couldn’t believe how this person is...

I was SOOOOOOO excited to try Hurricane Grill & Wings. We placed an order of 20 wings, extra crispy, with two different sauces and celery, and sweet potato fries. I picked up our order on time and asked about ranch and blue cheese dipping sauce and was told they were inside the bag.

I arrived home to find one, very small container of blue cheese along with one stalk of celery that had been cut into four pieces. We opened the first container to find very soggy wings (not crispy, let alone extra crispy) that were basically bare and a little bit of the sauce on the bottom of the container...not even taking the wings out and scooping the sauce on top was enough to cover half the wings. We tried the sweet potato fries that were again, very soggy, and tasted like they had been fried in an oil with onion rings because the only flavor on the fries was oniony...not sweet potato. To say I am disappointed for having spent almost $40 on something we waited months and months to try, is an understatement.

I know times are difficult, which is why we wanted to support a new business- and one we looked forward to supporting for a long time- but every single item we brought home was terrible. I'm so bummed. I hope there are some changes, as I believe in second chances and would like to try it again later down the line. Good...

Mixed Feelings

I stopped by Hurricane Grill expecting more of a typical sports bar vibe — you know, loud games on the TVs, lots of energy — but it was actually much more chill and laid-back than I expected. Not a bad thing, just different from what I pictured.

The service was friendly and attentive, so no complaints there. The staff checked in at the right times and made sure we were taken care of.

As for the food… I had high hopes for the burger, but honestly, it was a letdown. It lacked flavor, didn’t really hit the spot, and to top it off — you actually have to ask for cheese. Like, when have you ever had to specifically request cheese on a burger? That should be a given, or at least an obvious option.

Now, the wings were a different story — way better. Juicy, flavorful, and actually felt like the specialty of the place. If you go, I’d say skip the burgers entirely and head straight for the wings.

The beer was alright — nothing memorable, but it got the job done. Would’ve been nice to see a few more local or craft options, but I’m not mad at it.

Overall, it wasn’t a bad time, but it didn’t exactly blow me away either. Just one of those places that’s “okay.” Worth checking out for the wings, but probably wouldn’t go out of my way to return unless I was already...