McDonald's — Restaurant in Chula Vista

Wish I could give them zero stars. Have been at this McDonald's before & I always see people upset. Well I found out today why. Manager & cashier were both rude & acted as if they were doing me the favor of being a customer. Cashier yelled at me because she felt I should have told her I wasnt done with my order when she left register in the middle of my order. Manager defended cashiers actions by telling me that she did me a favor by allowing me to use the McDonald's app at there location because they are a franchise and dont have to accept McDonald's app or coupons, this was her response to Cashiers rudeness. When I asked for Managers & Cashiers names was told they didn't have to give them to me and I was asked why I wanted names. (none of the employees were wearing name tags that includes management) I informed manager that the reason I needed names was to inform corporate offices about their rude manner of treating customers. The manager refused to give me her name or the cashiers. Worst customer service ever. Also I threw away the frappe I ordered, the angry manager prepared it and the frappe didnt look that good, didnt taste that good either, it gave me a stomache ache. I would urge people to be carefully going to the Mcdonalds on 725 E street Chula Vista its right by the trolley and 5 freeway entrance, I was always a little worried about this one restaurant because of the customers who would get upset, but now I know its the manager and cashier people that we need to worry about they are very...

I made an app order for this location. I verified I had the correct address when I made the order....for some reason it went to a different McDonald's and I didn't notice until I walked in. I kindly explained what had happened and told them It was just 1 large hot coffee; the girl said I would have to drive to the other McDonald's to pick it up with a condescending voice. I then asked for a manager and the manager approached and rudely told me I would have to go to the other McDonald's...I calmly explained that this was no error of my own as the app showed their address when I made the order. The manager then laughed at me and said she couldn't do anything. I told her it was a simple hot coffee and I've been coming to McDonald's for over 35 years. The manager laughed at me and said she couldn't do anythingfor me. I explained that it was just 1 hot coffee and as a long time customer they should discount the $3 and be considerate of their customer. I was laughed at again by the manager and the original girl. I asked for the GM number and she said no. I asked how to make a complaint and they threw someone's receipt at me and said make it there. they then condescendingly told me that nothing would come of my complaint. I am going to bbb and McDonald's corporate. Im the guy that was there in the red shirt and black basketball shorts at approximately 123 pm today..give or take 3 minutes. Horrible customer service and I'll be following up. Both employees...

Bitter sweet..I've had some of the absolute best and worse customer service at this location. Get ready for this people lol sooo I pull up to the drive through one night and the lady over the intercoms says "YES?!?!" My 11 year old son and i look at each other immediately on que in disbelief and he says to me wow that was rude! Anyway I tell her my order and she says "what else!?!?"😒 I answer "a large sprite please!" In which she replies..."WHAT!?!?" then I get up to the window and there's nobody there for at least 1 minute.. literally not kidding at all.. Longest minute ever. So I scoote the car up a little to look inside the kitchen and she's leaned up against the wall telling a detailed story to a group of employees so I honk and she gives a death stare in my direction😠 She walks over opens the window with no introduction and says the total. She hands me my food and I look in the bag she says "everything's there!!" and closes the window on me.. after looking through the bag I noticed my order was wrong so I had to pull around to the entrance and go inside. she has the nerve to look at me when I woke up to the counter and sigh!😒😒 Lol really lady? So she corrects my order and I go outside..a couple minutes later my son is walking toward the door to throw away some trash inside McDonalds and the same lady beats him to it and locks the door and mouths "were closed!" to my kid😤😤😤 pure evil. But that's not it people.. She was a closing manager!!! What...