Condado Tacos — Restaurant in Cincinnati

I recently visited Condado at Kenwood location for my bridal shower the food and drinks were so good that I decided for my first date night as a married couple we should go Condado but the location on the Banks. What a terrible mistake that was my nachos were luke warm and soggy but I would have not issued my review based on this. I was just going to count it as the food wasn’t great and leave it be. The topper for me was my husband and I both ordered the Marg drinks. I ordered peach flavored, as I had a few at the Kenwood location and they were refreshing and so good and actually tasted like peach. The drink at the Banks location was nowhere near as tasty and had no taste of peach at all (as if it was a totally different drink). I advised the Server and she took the drink back to give to the bar. I decided to go over to the Bar to advise how my drink tasted. The Bartender for the day name was Matt with blonde hair, black painted fingernails, when I say he was the absolute worst and unprofessional bartender I have ever had in my life . I proceeded to advise him the drink doesn’t taste like peach , Matt proceeded to dump some more of this product in my drink than shew me away with his hand and then stated the area is only for employees so you need to move. I was so upset about his approach and attitude I quickly addressed Management. The Manager did attempt to make the drink over but because the service at this location was so bad I didn’t even want it. We paid for our drinks but left them on the table untouched because they were that bad and the service was horrible. We left Coronado and went to the Jefferson Social a couple doors down the drinks were awesome and The Bartender actually cared about his customers and was quite pleasant. My suggestion for Condado at The Banks is offer some custom service training to Matt. I have never met a rude and unprofessional Bartender prior to my encounter with Matt. He definitely lacks people skills and to sway someone away that is a customer is never acceptable. Condado at The Banks should remember it’s the Customers that keep them employed and one should never feel like we are bother. Definitely will stick to Condado at Kenwood they were awesome. Condado at the Banks ruined our first date night as a...

Let me start by saying we spoke to the manager before we left, and she was very understanding and did a good job handling our complaints.

Now, here's the rest of the story. We've eaten here before several times, all just prior to attending Reds games. The earlier visits went well and we enjoyed them. Today's visit was bad, because of the lack of service by our waitress. When we arrived we were quickly seated. The restaurant was maybe half full. It took maybe 5 minutes for any wait staff to acknowledge us. I thought--no big deal--they are a little busy. When she took our drink and appetizer order, she was friendly and helpful. We ordered two different full-size dips. You'd think that would include 2 baskets of chips for the 3 of us. Nope, she brought out one tiny basket. I thought, "no worries, she'll be back soon to check on us and take our order." Wrong. We quickly finished our chips, with plenty of dip left in both bowls. Then we waited, and waited, and waited. We never saw her anywhere, even though the tables around us were hers (and a neighboring table wanted their check, and they were clearly annoyed she wasn't around). After 10 minutes, she showed up again. She asked if we wanted drink refills. We said yes, and bring more chips. Oh, and we said we've been ready to order for awhile now, so she took our order. She brought back our drink refills, but no chips (and quickly walked off). About 5-8 minutes later our food came out (she brought it), but she didn't bring chips. She asked if we needed anything else, and I said "Yeah, more chips." She said something about they were coming, but at that point I'd had enough. I told her we've been here before, and this was the worst service we've had. She apologized at that point, but offered up only excuses. She indicated she would get the manager, and she did.

As I stated up front, the manager was understanding of our concerns, and offered to make it right. We accepted her offer.

The food itself was outstanding, even if the tacos are a little messy to eat!

We will probably be back, although I don't know when. Hopefully next time the service...

Food was about as basic as u could get, there's nothing special about the food. It's more like an afterthought to the bar and the vibe.

Our server was good at her job, but u could tell it's a very corporate style business and she was stuck trying to stay within her guidelines.

The atmosphere was very trendy and geared to the younger crowd. Nice and clean, but nearing 40 my husband and I stuck out like very sore thumbs. The music was good and not so loud u couldn't talk but loud enough to know it's supposed to be a hangout. Lots of screens around the place and seemed to be catering to the sports crowd, which is expected considering the location of this establishment.

Parking was a nightmare. No street parking and had to use a garage. The garage is $4 for 1 hour and $7 for 2 hours, so rates aren't awful. There was no easy way to tell where to go once we got parked, like any kind of signage on the wall to direct us to any specific area, at least that we could see. It was well lit and we did see security personnel late at night and didn't at all feel unsafe.

We did really like the area. Felt safe in general, lots of businesses and music and very well kept and clean.

Also, the art inside the bar/restaurant was really nice. Each wall has a hand painted mural and I think some parts had some stickers or decals too. It's a low lit restaurant and they use a lot of black light and neon to light up the walls. We actually really liked that part.

I think this place had the cleanest restrooms that smelled the best out of all thr places we have visited in the last 6 months. There's only a couple of toilets and it's a little tight in there but I didn't get the icky feeling when I went in amd actually felt like my hands were still clean when I left.

Overall I would recommend it to the younger folks and I didn't hate it, it just wasn't geared to us so we probably won't go back. The food wasn't good enough to warrant an extra visit but if I was in my 20s I think it would be a regular hang out for my...