Renaissance Cincinnati Downtown Hotel — Hotel in Cincinnati

I got married at the renaissance hotel in May of 2024, I fell in love with the look of the grand room over photos and loved it even more in person, the ceiling alone was so dreamy! I figured with it being a hotel they get a lot of weddings and events so our wedding would be a breeze- we weren’t difficult and our asks weren’t anything out of the ordinary..boy was I wrong. Aside from the one room being beautiful and the hotel being ‘nicer’ than most, the experience me and my husband had here was just awful. No one’s excited that you’re holding your wedding there, no one cares. The only people who actually were respectful to me were the valet guys- which they were all so amazing in helping get my luggage in and helped me carry out all of the decorations the next day. The whole valet group deserves a massive raise they truly brightened my day and were absolutely awesome with helping me and everyone in my wedding.

But back to the people working my actual wedding… Leading up to our day we worked with the person in charge of weddings, as a bride and it being my wedding I didn’t know what to expect but I see now I was mistreated an taken advantage. This wedding manager was extremely inconvenienced by my wedding and my questions I had, I couldn’t ever get a hold of her, she never answers her phone and will never return a call, emailing response time was about 1-2 weeks, and day of she was asking the wedding coordinator I paid for to fulfill my itinerary to instead help her do her job which was so unprofessional. Then I overheard her talking about another wedding and how the next one needed to be perfect as if mine wasn’t worthy of perfection?

I was so disappointed in this hotel, and that includes the person helping me with my wedding. I chose this hotel to represent my wedding and to be a part of my life and memories forever, and spending so much money I figured I would feel good after it, and even now almost 8 months later it still leaves a bad feeling in my heart- I left the hotel feeling like it was not worth what we spent.. to this day I regret the choice I made picking the location we did and that’s a disappointing feeling to have after all the months and energy spent planning. I was over charged for the bridal suite when it was supposed to be comped- then refunded only partial for the room, we had no water in our suite, coming back to the room I knew we had no water from the beginning so I called the room service to bring some to us- after my wedding and as the bride..you can imagine I was parched! Only to be told to go downstairs and get it myself, which i absolutely refused to do. I am the bride, I am wearing a 20 lb gown, and just spent a fortune for this night, and you are telling me you want me to march downstairs in my veil and heels to obtain water from the front desk? I about lost my mind in that moment! Upon arriving to the suit in the morning, the room was dirty, the carpet stained, and the furniture was broken. It could have been a nice room but severely lacks updates..

For the price you will be paying for the hotel, It should be perfect. Take it from a bride- save your money and...

On Thursday March 21st I arrived at this particular hotel in hopes to b celebrating my birthday in Cincinnati…only to not b greeted at all….Jonathan is the Guest Service Specialist that took care of me…. I presented my form that my Sister who works for the Marriott had given me with my name on it as well as hers….Jonathan proceeds to tell me he doesn’t c my name on the reservation…in which it had to b on there because of the sheet I handed him… he was very rude he the tells me he has to speak to her….huh!? Ok…. I call her…..she speaks to him….. fast forward…. He finds my name…. Hummmmm…. She begins to tell me how rude he was to her….fast forward to Friday the 22nd…..BedBugs….Yes! BedBugs…. So because it wasn’t a dark color….and no signs of bed bugs tgey just changed the sheets! Mind u…. It was a baby bedbug….while she was saying she had to take classes on them….I’m in healthcare….. I know what a baby bedbug looks like…Fast forward…. There was trash under one of the chairs that next to one of the beds…. Call for management a manager named Taylor came to our room…told us …. Yes I can tell this room hasn’t been cleaned at all… tell me she’ll compensate one day rate…. Ok….she had brought me a card with the GMs information then went back to the office and brought me the number to Corporate and told me I needed to complain…..I went to the front fest later and asked to speak to Taylor again and a Guest Service Specialist named Maria was there I told her what Taylor told me in the room about the compensation and she got very rude saying that not what she said…. In turn I moved over to speak another employee who Maria told me was the supervisor because Taylor had left for the day… Marie decided to come from around the counter standin to the side between myself and the supervisor yelling tapping the the supervisor on her arm sayin we’re not giving her anything!!! Very rude! Forward to Sunday! Taylor was at work as well as Marie…. Marie runs to the back talking to Taylor…. Taylor comes out very nervous of course…. I asked her…. Didn’t u tell me u would compensate me for 1 day she says…. Yes! But process to tell me that her GM told her not to give me anything!!!! Whaaaat!!! Stating that I was a problem!!!! Really!!!! But u Gave me compensation on my 3 days valet parking…. Stating she gonna get in trouble for that! And that I shouldn’t have been staying becau name wasn’t on the sheet I have Jonathan…. Ma’am he found my name…. And if my name wasn’t on there y did u let me stay! Ummmmm…..she was literally nervous she wa shaking…..I’m not an argumentative person I’m very polite….. I never expected this to happen…. I wasn’t gonna not say anything about bedbugs or the room not being cleaned…….Taylor did say if they saw a customer more then once about a complaint then they’re a problem….. we as customers r the reason u all have a job!!!! On another note! The valet guy Connell! He was AMAZING!!! I definitely tipped him well! Corporate was contacted about these issues….Still no phone call or email from...

We arrived the evening of 2/13. Aside from needing vacuumed, we were pleased to see the room was clean and comfortable. The next morning, the shower was ice cold. After taking a cold shower and getting ready, I stopped by the front desk to let them know. They stated it was because they were sold out of rooms and the water heater couldn’t keep up. While they said “sorry” it was clear they weren’t apologetic. It felt like, “sorry, this is the situation, what do you want us to do?” At that time, I asked if I could request my room to be cleaned. The answer was no, due to COVID. I asked about switching out linens. They said they only change sheets if you stay more than 7 days (!), and they would have towels placed at our door. We then attempted to retrieve our car from valet, only to be told it would be at least 25 minutes. We decided to retrieve our car on our own. We returned to our room to find no towels, as promised. I called the front desk. She said they were still working on the request, (it had been 7 hours). An hour and a half went by, still no towels. They finally arrived at 8:00. After all this waiting around to shower and get ready, we realized we would not make our dinner reservations (on Valentines Day). We ordered take out and ate in the room. The temperature in the room that night was COLD. We turned the in-room thermostat up as far as it would allow. We also closed all the curtains to help keep the heat in. The later it got, the colder it got. I didn’t want to bother the front desk again and wasn’t interested in changing rooms at this point, so we layered our clothing and went to sleep. We awoke to still a very, very cold room. We checked out the morning of 2/15. Again, the front desk attendants seemed distant and a bit and unfriendly. No one asked how our stay was or engaged in small talk. The only questions asked were our room number and if we wanted our receipt emailed or a paper copy. As I left, I notified them of the cold conditions that we slept in, and explained that we had to layer our clothes to sleep. Again, no apology, no attempt at empathy, just “ok, we’ll have that looked at.” There were many issues that arose during our stay. Many, aside from the towels, (and maybe the valet), were out of the staff’s control. It would have made all the difference if someone would have cared, or had some compassion. A heartfelt apology would have been much appreciated. We didn’t feel like valued guests as we have in past...