Sitwell's Coffeehouse Act II — Restaurant in Cincinnati

I was rudely disrespected during my business meeting with my current employer that I am a Catering Chef and Food Truck Manager for today at Sitwell's Coffeehouse Act II. It was an act alright; a drama scene. I experienced the Worst customer service and was blatantly disrespected. Both by the cashier and Chef who both have Anger management issues.... I ordered plain hummus and soba noodle salad. Something i order almost everytime i visit.The Cashier Did not write down my specific request or relay to Chef Mad of something so easy. I specifically ordered the double soba noodle salad which was (barely a single serving)with a plain hummus and said no seasoning of paprika and evoo on the side with pita bread toasted medium we even discussed the difference between plain and loaded hummus ...i already know how the soba noodles are prepared with 90 percent red bell peppers and i already know it is pre made cashier said i said no bell pepper on hummus but i chose the plain not loaded so Instead of the customer is always right i hear the cashier tell the Chef that i did not say no paprika... is paprika a seasoning? I no longer eat bell pepper products do to it being a part of the night shade family of vegetables so i pick out the 90 percent bell peppers everytime i order to try to enjoy the Thai Soba Noodle salad... Then instead of just getting me a plain order of hummus i'm approached by Chef Mad and she reminds me of how she prepares these 2 items for me all the time and she always makes it the same way; and had the nerve to have an angry tone like she was correcting someone. The proper response should have been..." I know you have ordered it this way in the past, but let me get you the plain hummus out to you with out paprika seasoning as you requested right away" Which it only takes seconds to scoop plain pre made hummus out of a bucket and put it in a bowl... now i have struck a nerve apparently and have to now wait 5 minutes while the pita bread is now cold and hard. To me it was done in retaliation to having to give me a plain hummus as i requested in the 1st place and it was a much smaller portion than the 1st hummus that had seasoning(paprika) which is dried redbell pepper turned into a powder used as a seasoning or garnishment. To save myself from any further embarassment in front of my employer i just accepted it and explained to him what had happened and got thru the business meeting. If it wasn't for him paying for the lunch i would have asked to be refunded based on the up close and personal disrespect of a local repeat regular patron.. No black or ethnic staff members there either...no diversity. Now i see why. So glad i know how to treat customers with special dietary needs or change their minds on how they usually get an item. Put your Ego down and get over your personal feelings and give great custmer service. You signed up for the food industry atleast pretend...

Save your sanity. Don't go. There are much better local businesses to support in Clifton.

Every time I have visited (whether for a drink or a meal) the server has always been stressed to the point of being short and it always goes back to the way they are treated by management. Servers don't last long here and today I learned why.

On Sundays (between Labor Day and Memorial Day) they serve Belgian waffles. After hearing so much about them my friends and I decided to try them. After waiting a very long time for service our server took our order, lost half of it, forgot our coffee and left the restaurant. It appeared that the owner was in the kitchen. She screamed and screamed at the server who came it to take the first girl's place. Everyone could hear every word. She also announced that she renamed this server because she didn't like her name. What?

Our orders were lost. Our food was plain. The owner continued to yell about her employee from the kitchen. She then got on the phone to complain about HEALTH CODE VIOLATIONS. She talked in front of all of her customers about how her walk in was out of date and no longer met code and then she said "you know one day they tell you to wash your hands in one place and the next they have you washing your hands somewhere else." That's right. That's what I listened to while eating my breakfast (which wasn't even very good). Oh, and by the time we got to the counter to pay WE were in trouble because we didn't have our tickets. Our orders got lost and WE are the ones to blame. See ya!

Now to drink the coffee I made at home, because I wasn't offered a refill at a coffee shop!

Oh, and why didn't I say anything to the owner? Because I was afraid she would scream at me just like she screams at her staff.

TL/DR: Unprofessional owner. Health code violations (overheard the owner say this.) Terrible service. Unapologetic. The food and drinks...

Boy oh boy where do I even begin. Sitwell's... honey, my pookie bear. I have loved you ever since I first laid eyes on you. The way you consistently serve the most scrumdiddlyumptious coffee. Your silky smooth touch with the foam, and that gorgeous decor. I would do anything for you. I wish it were possible to freeze time so I would never have to watch you close. You had a rough Act I, but you never gave up hope. You are even amazing outside of coffee, you're a great restaurant and workspace, sometimes I even call you home. I will forvever dread and weep, thinking of the day you will finally close. I would sacrifice my own life it were the only thing that could put a smile on your beautiful face. You have given me so much joy, and heartbreak over the years. I remember when you first closed Act I and its like my heart got broken into a million pieces. But a tear still fell from my right eye when I watched you win you reopen as Act II, because deep down, my glorious queen deserved it. I just wanted you to return. Then allas, you did, my sweet cafe came home and I rejoiced. 2016 was a hard year for us baby, but in 2017 you made history happen. You came back from a closure and I couldn't believe it. I was crying, bawling even, and I heard my glorious queen exclaim these words, "CLIFTON, THIS IS FOR YOU!" Not only have you changed the game of coffee and the world forever, but you've eternally changed my world. And now you're getting older, but still the goat, my goat. I love you pookie bear, my glorious queen, Sitwell's Coffeehouse...