The Roundhouse — Restaurant in City of Beacon

Let this be a warning to disabled people & service dog handlers: the Roundhouse will do the bare minimum to accommodate you. They will make you feel uncomfortable and unwanted. They will scrutinize your disability and do the bare minimum to accommodate, while using ADA guidelines to make you feel unwelcome and in the spotlight.

It was obvious that they only accepted service dogs because it's required by the ADA. I emailed in advance to alert the hotel that I would be traveling with a service dog and I outlined what her tasks were. Received zero response.

Upon arrival, the front desk immediately asked her tasks, which turned out to be a habit of almost all Roundhouse employees, causing a feeling of not being welcome but that my service dog was a problem rather than an accessibility aid. Staff seemed almost surprised when I was able to answer - it felt as though I were being quizzed and having to prove my disability, something many of us disabled people already feel on a daily basis.

Then, on what was predicted to be the hottest day of the year, management insisted that my service dog join me for a planned family outing, when I knew that would be unsafe for her, even with her cooling vest and protective shoes. As disabled people know, disabilities are dynamic and different aids are used depending on specific situations. "You're disabled, your dog has to be with you at all times," is what the hotel manager insisted. "How are you going to manage your day without her?" was another question I was asked. As though I, a service dog handler, didn't know what is best for me, my body, and my service dog.

Service dogs take years to train and their health is prioritized. If I have to sacrifice a day without her to ensure her health and safety, I will. Why is a hotel making that decision for me? Did I like being separated from my dog that day? No. Did I know it was the best decision for her? Absolutely. I need her for the years to come.

Finally, after further discussion, the hotel allowed her to remain in my hotel room bathroom but warned that I would be responsible for any damage left in the room, as though they were expecting my extensively trained service dog to destroy a hotel room.

Later when we visited their outdoor restaurant patio, again staff scrutinized my dog's tasks. As soon as I walked through the door: what are your dogs tasks? No "hello." No "thank you for joining us." No "Good evening." Nothing. Just an immediate "What are your dog's tasks." Again, I realize that this is their right as outlined by the ADA but it certainly does not make a hotel guest feel welcome. Especially since I had been answering this question throughout my stay.

When I checked out I felt relieved and excited, something a hotel guest isn't supposed to feel.

Roundhouse employees would benefit from disability and accessibility training. This could have been easily resolved with a company-wide email letting employees know that a service dog would be on the property and to let the guest feel welcome. They could have empathy and understand that service dog handlers know what is best for their dog and that handlers invest tens of thousands of dollars to ensure that their dog is well-trained. SDs give us freedom and independence. They also could understand that service dogs are not robots and that handlers will not risk their dog's health or safety. Disabled people deserve to feel welcome, just as anyone else.

The rooms are large and the mini fridge has nice orange juice and yogurt in it. The bathroom has sliding barn doors that offer zero privacy. The location is nice and it's right by the Fishkill Creek. But the vibes are not welcoming to disabled people. Their policies and approach are abelist and they expect disabled people to fit a cookie cutter stereotype rather than realize that we're individual humans just as anyone else.

As I took a Lyft to the train station, I asked my driver for other hotel recommendations because Beacon is truly a lovely town and I would like to return - but never again...

Would not recommend to anyone, will never stay here again, would not stay here again even if they paid me to do so AND refunded this $600 stay.

This hotel is $300/night minimum and calls itself a 3-star hotel. I couldn’t disagree more, nor could I emphasize enough how absolutely not worthy of that price point this hotel is.

Every single detail, from check in to check out, was atrocious. The check in desk barely acknowledged me, sent me in the wrong direction for my room, then watched me walk back past confusedly and didn’t bother to say a word to redirect me. I wasn’t given any information whatsoever at the front desk beyond my room number — not a time for checkout (found it myself on the website), not a WiFi password (found it myself scribbled under my keycards), not the time to expect the “complimentary in-room breakfast” (more on that later), not the hours the restaurant or spa were open, nor where they’re located…. Nothing. No information.

The WiFi barely works — it allows you to use it only if you agree to be discoverable to every other guest using the WiFi.

The $300/night rooms are bare-bones— generic beige fixings, uncomfortable thin mattress, no desk, no tub, no outlets (I tried all eight of them, so you don’t have to!) that can charge anything stronger than a phone (hope you don’t need to use your laptop!)

The walls are so thin that you better pray you don’t book a weekend that a wedding party is staying (or bring earplugs, because they won’t provide you with any, and there’s nobody at the front desk after 8pm to ask for some or to reprimand guests shouting in the halls) or you’ll be up all night.

The “complimentary in room breakfast”? It’s a single, untoasted, plain bagel (no, you don’t have a toaster in your room. You don’t have a microwave, either, and there’s no communal kitchen of any kind. Hope you don’t expect to be able to reheat leftovers during your trip, something that is a basic expectation for even a 1 star hotel), a single muffin in cellophane wrap, and a single yogurt in your mini fridge if you dig past the overstocked, overpriced mini bar selection. (How overpriced, you ask? A canned, 250ml wine is $16, compared to $10 for a 9oz (more than 250ml!) pour literally across the street.) I’ve had a better complimentary breakfast at a damn

Review about the hotel + management from the restaurant.

My boyfriend and I stayed here for a weekend trip to Beacon to celebrate my birthday. We saw pictures of the beautiful waterfall near the hotel and decided to splurge on the deluxe room with a view, feeling like this was a good choice amongst all the other hotels and B&Bs in the area. We were incredibly excited for this small getaway out of NYC after a stressful few months for the both of us. Before our stay, my boyfriend arranged to have a bottle of wine waiting for me as a surprise. He spoke with Sara, who was very kind and accommodating, even offering the wine as a complimentary service. However, when we checked in around 4:30 PM, the wine wasn’t in the room. My boyfriend called the front desk, and they assured him it would be brought up. After 20 minutes with no delivery, we left for dinner and asked if they could bring it while we were gone. We returned over an hour later, but still no wine. Frustrated, we called again and were directed to the restaurant manager, since there was no hotel manager on site. We met Barry at the host stand, and right off the bat he was incredibly curt and condescending, barely bothering to greet us or engage with us. As my boyfriend explained the situation, Barry seemed eager to shoo us away, saying, “Okay. Are you going back to the room now? Well, once you’re back, it’ll be there.” No apology, no concern or care, just irritation. We’re not expecting a red carpet roll out, but at the price point of $329 for one night in the Roundhouse, some level of warmth was the bare minimum that we anticipated. Sean, the other restaurant manager, was standing nearby but didn’t say a word. Feeling disrespected, we went back to the front desk to speak with the receptionist because we didn’t expect Barry to do much. She was friendly, apologetic, and confused by the situation, as she said she had already contacted Sean multiple times. She gave us a bottle of wine and said if we happened to receive the other, we just deserved both bottles for the inconvenience. Ultimately, the bottle from the restaurant ended up being in the room along with two champagne flutes, one of which very clearly had a lipstick stain on it. At this point, it felt intentional and careless. Aside from this issue, the room had some other flaws. The hotel room door had a security lock but no bolt, rendering it useless. The shower had a half-glass door, but the small size of the shower meant water sprayed everywhere. The bathroom had a sliding barn door that didn’t fully enclose the space, while it wasn’t a big deal for us, it could be a problem for others. The “in-room breakfast” consisted of two bagels, muffins, and yogurt. The bagels were sad and laughable, and one of the bagels seemed like it was boiled but forgotten to be baked. The bed, however, was nice. Upon check-out, we were fortunate to meet the hotel manager at the front desk, Shayne, and this encounter helped turn around our mood about the place. The interaction with the front desk ladies and Shayne is truthfully the only reason I’m giving this review 3 stars versus 2. He was incredibly hospitable, apologetic, and understanding, listening to and hearing our frustrations - something so simple but completely changes the experience for a guest or client. He was friendly, and offered us his contact information, gave us some recommendations for places in the neighborhood and hoped we would come back to give them another chance. On the other hand, the experience with Barry is what made things that could be easily overlooked (the lipstick stain, the bagels, the random error of the security lock) significantly more painful.

Do I think this hotel is worth the price? No. Would I stay here again? Based on our interaction with Shayne, I’d be tempted to say yes, but ultimately, no. The price doesn’t match the quality. You're paying extra for a nice view of the waterfall, and not so much a...