I worked as a server for 5 years, so it’s quite rare that I leave a negative review. My only goal in leaving this is that there is a review of allergy policy and training. We’ve been here several times and have had good food and service so I believe this was a one off occurrence.
We had a member of our party that had a severe nut allergy and a second member with serious lactose intolerance. We communicated this to the waiter and ordered dishes specifying no nuts on the table and any dairy on the side. The first appetizer came with dairy plainly on top, but our lactose intolerant member was able to pick around it and didn’t want to spoil the meal by sending it back. The second appetizer came coated in cheese and we this time mentioned to the mistake to the waiter. She said “I told the kitchen, but they’re busy” so we again had our lactose intolerant member pick around the dairy as best as they could. Then when our entrees came, the lactose intolerant person had salmon that was sat in a dish of sauce - when we clarified with the waiter that there was no dairy on the salmon she said “I don’t think so, the sauce is Tzatziki” (tzatziki is yogurt). The dish wasn’t taken away, no apology was offered, nothing was adjusted on the bill.
When our friend with a nut allergy received her food, she asked the waiter to confirm that there were no nuts in her food and the response was “I don’t think so, there shouldn’t be.” Which, sitting next to a diary intolerant persons plate full of yogurt, did not inspire confidence.
This is a place we’ve been several times and enjoyed, so I believe this was a one off occurrence on a busy night… but again, as a former server, I can’t imagine missing the no dairy request three times on one table. And then after realizing the mistake how there was no effort to mend the error or adjust the bill. And if there is an allergy on the table it can’t be a “I don’t THINK there are nuts in your food” at any price point but especially not when charging $30-40 an entree.
And as a secondary note, there are no vegetarian or vegan entrees. So if you are someone who doesn’t eat meat I...
Read moreI am really writing this review with hopes Wonderbar can return to it's former glory. This used to be our favorite restaurant in Beacon, food and drinks were high quality and well executed every time. We would rave about this place to others. Purchased gift cards for family members to also enjoy. Sadly we went their last night and everything seemed different and not in a good way. While I wouldn't say the food was necessarily terrible, it definitely was not to the standard it was before. We got the tuna tartare and it seemed like they opened a bag of tostitos chips, threw them in a bowl and put some tuna on top. The sliders also seemed like something picked up at key foods with store bought potato buns and dry burgers. The quality and creativity completely dropped. I asked the waitress if they changed chef's and she let us know that they have. I do hope they can figure out the new menu and staff, I understand that restuarants go through transitions. Unfortunately, I can't say I would go back there...
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