Madeline's Play Cafe — Restaurant in City of Glen Cove

Review for Madeline’s Play Café

I recently hosted my 3-year-old’s birthday party at Madeline’s Play Café, and while the idea of the venue is great, there are several key areas that need improvement: Safety Concerns: The play area lacks adequate safety measures. The slide is particularly dangerous for young children as there is no proper platform for them to land safely at the bottom, causing them to get hurt. Additionally, the tables and corners are not child-proofed, making it risky for toddlers who are prone to bumping into things. These issues need to be addressed urgently for the safety of the kids. Service Issues: The service was disappointing. We paid for juices for all the children, but they were served in regular glasses, which are impractical for 3-year-olds. Small juice boxes with straws would have been a much better option. On top of that, the staff didn’t allow us to place cookies on the table, which felt unnecessarily restrictive. We were also promised water for the kids, but only about 6 small bottles were distributed, which was far from sufficient. Music Selection: The music played during the party was not age-appropriate or what we had requested. For a children’s party, we expected fun and engaging kids’ songs, but that was not the case.

Overall: The venue has potential, but they need to significantly improve their safety, service, and organization. I hope they take this feedback seriously to create a better experience for...

For the. Second time we were turned away. Recently I called late Friday afternoon and asked specifically if there was a party scheduled for Saturday morning and was told no and to just come in at 10 am. I asked to make a reservation and was told no, not necessary. I called back after checking with my daughter and again was told to come in at 10. I asked to leave my name and was told no. The on line reservation service was not responding. The next morning when my daughter and granddaughter came from NYC we arrived at Madeleines at 10 only to be told there was a private party. The receptionist made a call and told someone that I had emailed twice - no I called twice- and they had tried to call me but there was no answer. I had called from my office and since they wouldn’t take a name or cell number they could not reach me. It seemed to me that later in the day- I called after 4 and they close at 5:30- they had a better offer. They neither apologized nor offered another time slot. I will never patronize Madeline’s again and neither will I recommend them to anyone. This is not how business works. Maggie, Glen...

Madeline’s Cafe is a delightful Parisian-inspired haven that seamlessly blends the charm of a cozy cafe with the joy of a playhouse for kids. From the moment you step inside, you're greeted with the aroma of freshly brewed coffee and the whimsical ambiance that transports you to the streets of Paris. The attention to detail in both the decor and the menu reflects a genuine love for creating an enchanting experience for families. The play area is thoughtfully designed, providing a safe and stimulating environment for children to explore while parents unwind and enjoy a delicious pastry or savory treat. The staff is friendly and accommodating, making every visit feel like a special occasion. The owner, Puja is a true gem, very sweet and attentive to every request. Whether you're craving a croissant and espresso or seeking a fun outing for the little ones, Madeline’s Cafe is sure to exceed your expectations. A true gem in the heart...