Tamarind — Restaurant in City of Ithaca

We decided try Tamarind for lunch today as we’ve heard a lot of good things about them. Most of or order was good, but one item was incorrect.

Their Kai Qua says it comes with chicken and squid but when you order online you have to pick a protein and there is no chicken and squid option. So, we picked chicken since it already comes with chicken and squid thinking this was an extra protein. Well we picked up the order and it only had chicken in it.

We called to ask if the item could be remade to have chicken and squid as stated on their menu and were told that we picked chicken, so we only get chicken which to me means there’s no way to actually order the dish as specified on their menu.

We asked why then their menu was worded the way that it is and were told that they don’t have control over the menu as it’s not theirs. When I asked what she meant since their website links directly to this online ordering site I was told that they don’t have a website (they totally do) and that these third-party sites like the one they directly link you to aren’t their responsibility.

When I asked to speak to a manager I was given a long talk about buying shoes or t-shirts and how you don’t complain to the brand if there’s an issue with the product you bought from a store which is true, however it has literally nothing to do with this situation as the online ordering site is someone they’re in business with to act as their online storefront.

All in all, while some of our food was good the experience isn’t worth it. I’d advise anyone that will listen to steer clear of this place unless you’d like an incorrect explanation of e-commerce with your...

I had a very disappointing experience at Tamarind Thai, and I feel compelled to share it so others can make informed choices. 👎 Service Issues: When I asked to change the water glasses because they were visibly dirty, the host responded, “I can’t bring water directly from the factory.” I was shocked by the dismissive attitude—this is not how customers should be treated. A tofu dish we had canceled was still served. We let it go, assuming it was a mistake, but it added to the lack of attention to detail. When I requested the bill and asked to pay via Apple Pay, the host was on a personal call and loudly said, “This customer has no patience.” I was calm and respectful, just trying to pay and leave after a long day and a 5-hour drive ahead. She then applied a 20% tip automatically without asking or explaining, which felt inappropriate given the poor service. Throughout the visit, the host was loud, unresponsive, and made me feel rushed and unwelcome. 🍽️ Food Quality: The food was average. My daughter didn’t enjoy her meal, and we had to get something else for her afterward. Family Experience: As a parent traveling with a child, I expected a more respectful and accommodating environment. Instead, I felt judged and unheard. ❌ Final Thoughts: I do not recommend Tamarind Thai. Respectful service is the foundation of hospitality, and unfortunately, this visit fell far below...

The food was good but that’s where the 2 stars go. I have never experienced such attitude before from takeout.

I ordered the food on the phone and was early so when I walked up to a narrow door to pay first, ready to be waiting. When I got there, the door was blocked and two credit card receipts were taped on the table. Thinking it’s probably someone who picked up, signed and left, I didn’t think too much of it. The lady took my $62+ cash payment. Since I was early, I went back to the car to wait. Later when I walked back up to the narrow entrance, one of the same receipts was still at the table where the entrance door was blocked so I told her “you should probably take this”, and her response was, “Nobody cares, only people who don’t want to tip cares.” As I’m ready to leave, I see the other signed credit card receipt on the floor. I guess they don’t care about people’s privacy. They should be upfront with their mandatory takeout gratuity instead of taping two sample receipts with tips and signed credit slip on the table. Their tactic to guilt trip people into takeout tipping is terrible. I was so upset with her nasty comment that I’m not...