We decided try Tamarind for lunch today as we’ve heard a lot of good things about them. Most of or order was good, but one item was incorrect.

Their Kai Qua says it comes with chicken and squid but when you order online you have to pick a protein and there is no chicken and squid option. So, we picked chicken since it already comes with chicken and squid thinking this was an extra protein. Well we picked up the order and it only had chicken in it.

We called to ask if the item could be remade to have chicken and squid as stated on their menu and were told that we picked chicken, so we only get chicken which to me means there’s no way to actually order the dish as specified on their menu.

We asked why then their menu was worded the way that it is and were told that they don’t have control over the menu as it’s not theirs. When I asked what she meant since their website links directly to this online ordering site I was told that they don’t have a website (they totally do) and that these third-party sites like the one they directly link you to aren’t their responsibility.

When I asked to speak to a manager I was given a long talk about buying shoes or t-shirts and how you don’t complain to the brand if there’s an issue with the product you bought from a store which is true, however it has literally nothing to do with this situation as the online ordering site is someone they’re in business with to act as their online storefront.

All in all, while some of our food was good the experience isn’t worth it. I’d advise anyone that will listen to steer clear of this place unless you’d like an incorrect explanation of e-commerce with your incorrect order.