Starbucks Coffee Company — Restaurant in City of New Rochelle

This Starbucks opened up just last week at the former Pizza Hut spot, and I have to say so far, it’s not bad! I was there on a Tuesday evening around 5pm and the drive thru was empty and only a few people sitting inside. A lot of people that live nearby was saying that once this Starbucks opened that traffic and the quality of life would be worse especially this one having a drive thru, but it seems that it’s not as busy and popular as people were expecting out of this new Starbucks.

The employees are nice, I do like the drive thru and how you can see the barista on the screen live as their taking your order which I don’t think even the drive thru Starbucks at the Bay Plaza Mall have.

The inside is clean and modern, and feels more open and spacious than it actually is. They have free WiFi so you can enjoy a cup of joe while doing homework on your laptop. One thing I find odd is the bathroom situation: there are 2 single use bathrooms (no gender specific) and then they have a large shared sink on the outside of the bathrooms with a large mirror, almost like a hotel or a dorm room situation. Very odd to see that.

One thing I hate about this new Starbucks is the parking lot and the way to get in and out, there are these small yellow medians that have rocks in the middle that makes it hard to enter or exit the parking lot. It’s a tight squeeze but doable. Some people almost kept hitting the Starbucks sign or the curb. It’s honestly poor design and they should...

All the employees are super nice and understanding except for this one girl, Annie, at the cashier. We were waiting patiently at the line and no one was up there for about 5 minutes. We clearly hadn’t ordered. She comes up and just stands there and we turn to face her and smile. She just gives us and her coworkers the side eye acting like we’re dumb, even smiling at her coworkers as if to make fun of us? We wait and say hi and she goes, “I’m waiting”. Absolutely not, we had been waiting for over 5 mins for someone or herself to at least say “hi how may I help you” or “may I take your order” or at least “I’m ready to take your order”. It was really the rude look she gave us and the zero social cues she had. Hopefully she can learn to be more attentive and overall nicer. I feel as though our kindness and amount of understanding we had for the wait should have been reciprocated. on the other hand, the baristas were super nice, they make the best drinks ever and this one woman was so nice about them serving me the tropical citrus by accident when I had ordered the melon burst. She was very sweet and remade my drink...

Would give 0 stars if I could. Terrible service. Might as well drive 2 miles to larchmont Starbucks they’re awesome. Never seen a Starbucks so bad. Lady in red wig super rude while taking my order like she was bothered. I forgot to say caramel so I politely asked if someone can put a little bit at the top and mentioned I forgot to ask. She comes over rudely says next time I have to ask when I order . I said as I mentioned I forgot …. I mean seriously she should’ve just charged me the dollar for that squirt. Much rather make coffee at home than come to your facility and deal with aggravated employees, don’t want to work? Then don’t . Simple. We all have jobs and we come to these places for a little pick me up. Never come to this place again and I’ll be telling anytime I know the same. Also side note I saw another disgruntled customer waiting about 15 mins for her coffee. The time I sat there she had her arms folded...