The Scoopery Ice Cream — Restaurant in City of Niagara Falls

2 Stars because the ice cream was good however the service wasn't the greatest especially after I mentioned some suggestions.

Of 2 electronic kiosks only one was working and a lot of visitors were having issues with selecting the flavors for 2 scoops. When I brought this up, the employees said that's how the system is. I mentioned there are a lot of non English speaking tourists that didn't understand the menu and said that it's confusing to not be able to choose multiple flavors for a double scoop. I mentioned letting them know or putting up a sign. My suggestions fell on deaf ears.

The lack of work ethic and ambition...

I recently visited this ice cream shop with my friend and was extremely disappointed with the service. Despite there being only six people ahead of us, we ended up waiting for over an hour. The workers were incredibly slow and seemed unhappy. On a 30-degree day, it was frustrating to see some of the staff chatting amongst themselves instead of helping customers who were waiting outside in the heat. While the ice cream itself was good, it definitely wasn’t worth the long wait and...

The ice cream is solid, and on a heat advisory day somewhat required. It's priced up, of course, but not as egregiously as the drinks. The main issue is that it's a small kiosk so there's a limit to how many staff they can comfortably fit inside, so if people are ordering for their entire family the lines back up quickly and take...