KFC of Oswego — Restaurant in City of Oswego

Pot Pie. The (Chicken?) pot pie was terrible. The crust was overcooked and dried out as well as the inside. The chicken was stringy as in chewy type stringy. There was very little gravy and the crust was hard as a rock. "ABSOLUTELY THE WORST POT PIE" I ever had. WHEN I WENT BACK TO RETURN THE FOOD THE MANAGER TOLD ME THAT THIS IS NORMAL, THIS IS THE WAY THE CRUST AND THE INSIDE ARE SUPPOSED BE??? I did get a refund for the pot pie. I won't order it again. Update they mailed me a $25 voucher because I called corporate KFC and told them how bad the food was. *So when I tried to use the "voucher" to purchase a 12 pc dinner that was on the menu they told me I could not use it because the voucher was not valid for online purchases and that 12pc dinner could only be purchased online. The entire KFC experience is totally dysfunctional. Do yourself a favor and don't go...

While the remodel makes the place look great the food I got today was awful. I got the new Mac and cheese bowl and the chicken was as hard as a rock to the point I couldn't even eat it. The service was awful to the man running the counter was rude to me and wouldn't even speak to my wife while she was trying to order, his name was Pedro. Add to that my wife paid but the man hand her the change and practically forced me to take it from him by multiple times aggressively putting his hand in my direction instead of my wife who was paying and had The money. After we got our food I went back up to order a side of gravy for my wife (which she had ordered originally and they had forgotten) the man rudely said "the mashed potatoes come with it already" and then I had to show him money so he would let me buy the...

We waited in line for almost ten minutes before the people ahead of us were finally finished ordering. When they were done, we were still not greeted. The guy at the counter turned around and was talking to the people in the kitchen. The floors in the dining room are sticky, ewe. The entire time that we have been in this establishment, we have watched and witnessed only one person wearing gloves, this includes the person battering the chicken. The food pans were covered in disgusting food mess that is gross and very visible by customers. As a food service manager, I know that all of this is beyond unacceptable. These people are lucky that the Health Department hasn't been in here yet! I just watched the cashier coughing and then not watch his hands. Food safety, people. What in the...