Ruby Tuesday — Restaurant in City of Oswego

Leaving one star, because no stars isn’t an option. If you are new in town or looking for a new place to eat… it isn’t here! This place is absolutely disgusting! My husband and I stopped in today for lunch. After being seated we noticed that the restaurant was full of drain flies! They were everywhere. Nothing worse than bugs landing all over your food. Both my husband and I run restaurants, both know that drains flies usually means things are uncleanly. After we ordered our entrees, when the food arrived, the server set my plate down and I noticed a very long black hair in my food, wrapped into my fries! I immediately pushed my plate away and my husband asked what was wrong.. I pointed out the hair and called the server back to the table. She was even like “that’s disgusting!” My husband and I both made it very clear that we just wanted our check, the server took my entree off but gave my husband a box for his. After making it very clear that he was unhappy and was not going to eat it, we were still made to pay for the appetizer and drinks! 30$! While we were waiting for the server to come back, there were drain flies landing all over the plate my husband had in front of him. These flies are mature drain flies, very large and all over the place. I would suggest an infestation! After the server came back to the table, we assumed she would have spoken to the manager.. however she just took the entrees off and apologized. Believe me, this was and is no way shape or form her fault. This falls on the management of this establishment. This place shouldn’t even be open! Someone should really contact the health department, their food brand auditor etc….. oh and stay away from the bathrooms and salad bar! The salad bar is filed it black flies and the food looks as if it sits there all day! The bathrooms are sticky and filed with flies! The owner and managers shud be ashamed to say they work or run this place. Absolutely disgusting! This clearly seems to be an ongoing issue of you read through the google reviews, which the “owner” responds too… but what is actually being done? Clearly nothing because the first review complaining of flies was over 3 months ago! Clean your restaurant or close your doors! I attached photos of the flies on my husbands food and the hair in...

The service was excellent. The server we got was extremely nice and friendly and she went out of her way to make sure we had a good experience. I do not blame her for what I'm about to describe. The reason this place is a 3 star for me is because of the reaction I had to eating their impossible burger. I have a stomach condition that triggers vomiting episodes when I eat meat. I usually stick to appetizers when I dine out but decided to be adventurous. I should have asked how it was cooked, but I can say with certainty I either had a beef patty instead of the vegetarian option I asked for or it was cooked with the beef patties. When we hit the parking lot I started feeling queasy and we had to stop several times on the way home to allow me to vomit on the side of the road. I feel awful for the gas station employees who had to deal with the aftermath when we made our last pit stop for their bathroom, as their toilet did not want to flush. I didn't drink and didn't have anything else that could've made me sick, and this wasn't car sickness. I am not the only person I know who has this type of sensitivity and regardless of why someone orders things a specific way, they should get what they ask for without having to specify why. I want to emphasize that we had an excellent time otherwise, but this is a serious issue. There are people who will have a more serious reaction than I did and may have even needed to be hospitalized instead of just vomiting a couple times on the way home. I hope that anyone who reads this will take this into consideration in the future and be a little more understanding towards guests who order certain foods because you never know what could make someone sick. I didn't think I'd have to specify it could make me sick if they didn't cook my burger separately, but I will in the future. The food was good otherwise, and the waitress was extremely kind. I'm not sure if specifying my needs would've changed the outcome or not, but unfortunately I don't think I'll be a...

We wanted to have dinner delivered by their affiliated delivery service. An hour later I was still trying to place an order. The first menu we looked at and planned what to order was no longer current. So we had to find the correct menu, regroup and decide again what to order..Once all was again decided we called Ruby Tuesday to place our order. The young man on the phone was very pleasant but explained that we had to place our order directly with the delivery service. We attempted to contact that company and no one answered so we tried on line. They wanted us to sign up with a pass code. I didn't remember my passcode so I elected to sign in as a guest. I entered my email and made up a password then was informed that my email was already in their system but the passwords didn't match. I then had to initiate a new passcode but that tied me to my out of town address. I tried to put in the local zip and the system would not comply. At this point I am beyond frustrated, extremely hungry, and want to throw my phone across the room! I had been trying to order dinner for nearly an hour by then! We finally gave up, called the local sub shop, placed our order and were finally having dinner a few minutes later. I have dealt with other restaurants that also use a delivery service but I place my order directly with them and they handle the delivery aspect from there. Way, way better. They know their menu, can answer questions and I'm comfortable that dinner will soon be on it's way. No big hassle! I wish Ruby Tuesday would adopt a better, customer friendly system. We won't be calling them...